Customer questions: what does the AI assistant answer?

50 questions

• Installation and service questions: what does the AI answer? It answers step by step from the uploaded installation guides and manufacturer descriptions, with a source label.
• Packaging and fragile goods: what does the AI answer? It answers from the delivery terms: how many bottles fit in a parcel, breakage-proof packaging, what to do in case of damage.
• When a guest asks about accommodation at the winery? It answers from the accommodation description: rooms, price, what is included, check-in.
• When a guest asks about a cellar visit or wine tasting? It answers from the tasting package descriptions: duration, price, group size, what is included.
• When a customer asks about size or the size chart? It answers from the size chart and links to it.
• When a customer looks for a part by engine code or year? It filters the compatibility data by engine code and model year, and lists the results.
• What if the customer asks about a product’s origin or maker? It gives the manufacturer and place of origin stated in the product description.
• What if the customer asks about a price or a promotion? It gives the synced price and says that the price in the online store applies.
• What if the customer asks how to use the product? It answers step by step from the instructions for use.
• What if the customer asks where their order is? If the online store platform’s order status lookup is connected, it answers based on the order number and email address.
• What if the customer asks where their data goes? It links to the online store’s privacy policy and briefly explains: the provider stores the conversation in the EU,…
• What if the customer asks which product suits their skin? It recommends based on the skin type labels given in the descriptions, and also shows the source of the label.
• What if the customer asks about a wine’s vintage or style? It answers from the wine list description: grape variety, vintage, style, recommended temperature, food pairing, if given.
• When a customer asks about a food supplement’s dosage? It only quotes the manufacturer’s recommended daily dose from the product description.
• When a customer asks about a scent’s character or family? It answers from the fragrance notes in the product description (top, heart and base notes, fragrance family), and recommends products of a similar character.
• When a customer asks about a cosmetic’s medical effect? It does not claim a medicinal effect.
• When a customer searches for a product by name or type? The assistant looks up the name or type in the synced product data and shows the result with a link, price and stock indicator.
• When a customer asks several questions at once? It answers each one in turn, in bullet points, each with a source label.
• What if the customer wants to send a photo of the part? It says that it cannot receive images in the chat, asks for the email address and tells where the photo can be sent.
• What if the customer wants to stop the newsletter? It explains how to unsubscribe based on the knowledge base (link at the bottom of the email or in the account).
• What if the customer asks if they are talking to a human? It says that artificial intelligence is answering, not a human, and offers a handoff to a colleague.
• What if the customer does not know how to order? Based on the online store’s help pages, it explains the ordering steps from the cart to payment, and helps or hands off at an error message.
• What if the customer asks for advice or a recommendation? The assistant asks about the details of the need (for whom, for what, at what price), then from the product descriptions recommends two or three suitable products…
• When a customer wants to return a product? It answers from the returns policy: deadline, conditions, address, cost.
• When a company wants to order in bulk or gift packages? It explains the conditions of the business offer recorded in the knowledge base, if there are any.
• Does the part fit the car? What does the AI say? It answers from the compatibility list in the product data (model, model year, engine code).
• Expiry date and shelf life: what does the AI say? If the product data includes the best-before date (in everyday language, the shelf life), it gives that.
• What does the AI do with contact details the customer gives? It emails the given email address or phone number, together with the handoff message, to the colleague set up for this, and also records it in the portal.
• What does the AI say about opening hours and the address? It gives the opening hours and address recorded in the knowledge base, with holiday changes if they have been uploaded.
• What does the AI answer about ingredients or materials? It answers from the product description and the ingredient list, quoting the ingredients word for word.
• What does the AI assistant answer about payment methods? It answers from the payment terms page: card, cash on delivery, bank transfer, instalments if available.
• What does the AI assistant answer to a warranty question? It answers from the warranty terms (period, what is covered, how to report a claim).
• What does the AI assistant answer about in-person pickup? It answers from the delivery terms: address of the pickup point, opening hours, when the order will be ready.
• What does the AI assistant say when a customer wants a gift? It asks about the recipient, the occasion and the budget, then recommends two or three products based on the descriptions.
• When a customer asks for an invoice in a company’s name? Based on the online store’s help pages, it explains where company details can be entered when ordering.
• What does the AI answer if asked for a coupon code? It only mentions valid promotions recorded in the knowledge base, does not make up coupon codes and gives no individual discount.
• What does the AI assistant say when a customer complains? It does not argue and does not promise compensation; it asks for the order number and contact details, then forwards the complaint.
• What does the AI assistant say when it does not know? It does not guess.
• What does the AI answer if the product is out of stock? It says that the product is out of stock according to the sync, and offers a similar product or a back-in-stock alert by email.
• What does the AI answer when asked about delivery time? It answers from the delivery terms page: courier, parcel point, expected number of days, cut-off time for same-day dispatch.
• When a customer asks in English or German? It answers in the customer’s language from the knowledge base.
• What does the AI answer if asked about a product’s effect? It only says what is in the product’s official description.
• What does the AI say when a customer asks at night? At night and at the weekend it answers just as during the day, from the knowledge base; what needs a person, it hands off.
• What does the AI say when a customer wants a human? It hands off right away: it asks for contact details and a short description of the question, gives the phone number and the hours when calls can be made.
• What does the AI say when a customer wants an appointment? If a booking system is connected, it directs the customer there with a link.
• Comparing two products: what does the AI answer? From the two product descriptions it compares the given properties in a table or in points (price, size, material, function).
• What does the AI say when a customer wants shipping abroad? It answers from the international delivery terms: countries, fee, time.
• What does the AI answer if the customer cannot log in? It explains the password reminder steps based on the online store’s help pages.
• Shipping fee and free shipping: what does the AI answer? It answers from the shipping fee table and says above what cart value shipping is free.
• Use in pregnancy and breastfeeding: what does the AI say? It gives no advice.

Frequently asked questions

Customer questions: what does the AI assistant answer?