Question
Answer
It answers in the customer’s language from the knowledge base. It translates prices, deadlines and technical terms accurately, but the language in question has to be checked with a test question during onboarding.
When enquiries come in several languages, the assistant answers in the customer’s language, even if the knowledge base is in another language. It translates prices, deadlines and technical terms accurately.
For an online store, the products, prices and stock come from the product sync; on other sites, from reading the product page. If the customer does not say which product they are interested in, the assistant asks this first.
The source is shown next to the answer. If there is no content on something, the assistant does not make it up: it asks for contact details and hands the question to a colleague.
Sample conversation
Customer: Do you deliver to Germany?
AI assistant: Yes, we deliver abroad; the cost and the time depend on the country.
Customer: And to Austria?
AI assistant: Austria is not on our list. Please leave your contact details, and a colleague will get in touch.
Sample conversation
Customer: Wie lange ist die Lieferzeit für diesen Artikel?
AI assistant: Die Lieferzeit finden Sie auf der Produktseite des Artikels. Welches Modell meinen Sie?
Customer: Den Dampfgarer aus Edelstahl.
AI assistant: Für den Dampfgarer gilt die auf der Produktseite genannte Lieferzeit. Wenn Sie noch eine Frage haben, helfe ich Ihnen gern.
Do you have a question about your own website or online store? Request a demo, or see pricing.