Question
Answer
It only quotes the recommended daily dose given by the manufacturer, from the product description. For individual dosage and for taking it together with medicines, it directs the customer to a doctor or pharmacist and suggests contacting your team. It does not answer these itself.
The customer gets an answer about dosage if the manufacturer’s recommended daily dose is stated on the product page or in the uploaded product description. The assistant quotes this text, and the source is shown next to it.
If the question does not refer to a specific product, the assistant first asks which food supplement it is and in what pack size, because the recommended dose differs between pack sizes.
For individual dosage, for a child or for taking it together with medicines, the assistant gives no advice. It suggests contacting your team.
Sample conversation
Customer: How much of this should I take a day?
AI assistant: According to the product description, the manufacturer's recommended daily dose is stated on the product page.
Customer: Can I take it alongside medication?
AI assistant: I cannot give advice on this; a doctor or pharmacist can help with this. Please contact our team.
Sample conversation
Customer: Is it all right to take vitamin D in the evening?
AI assistant: The recommended daily dose and the time to take it are in the product description. Which pack size of vitamin D are you asking about?
Customer: I am taking a blood thinner alongside it, could that be a problem?
AI assistant: I cannot give advice on this; a pharmacist or doctor decides this. Please contact our team.
This question falls within the forbidden topics: here the assistant gives no advice. It suggests contacting your team; the decision is for the doctor or the pharmacist.
If the answer is not in your content, it says so and suggests contacting your team. On the Professional tier it can also record the customer’s contact details:
Do you have a question about your own website or online store? Request a demo, or see pricing.