Question
Answer
It answers from the product description and the ingredient list, quoting the ingredients word for word. On questions about allergies or skin conditions it gives no advice: it points to the manufacturer’s information or the shop’s specialist.
The assistant answers from the product description and the ingredient list, quoting the ingredients word for word. In a cosmetics online store it works from the scanned product page or from the uploaded documents.
If the customer asks about a specific product, it first asks for the product name and the ingredient. On a question about allergies or skin conditions it gives no advice: it points to the manufacturer’s information or the shop’s specialist, and hands the question off.
Sample conversation
Customer: Does it contain fragrance?
AI assistant: The ingredient list is in the product description. This cream contains fragrance.
Customer: I have sensitive skin, can I use it?
AI assistant: I cannot advise on whether you can use it. Please give me your contact details, and our colleague will get in touch with you.
Sample conversation
Customer: What fragrance is in the body lotion?
AI assistant: I quote the ingredients word for word from the product description. Which body lotion are you interested in?
Customer: The chamomile one. Can I use it if I have eczema?
AI assistant: I cannot give advice on skin conditions. I will forward the question to our colleague. Where can we reach you?
Here the assistant gives no advice. It asks for the customer’s contact details and hands the question off to a colleague. The colleague gives the answer based on the company’s specialist or the manufacturer’s information.
Our colleague will answer this: please leave your contact details. The assistant can forward the question and the contact details to you; your colleague gets in touch using the contact details given.
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