Industry: auto parts online store
AI chatbot for auto parts online stores: compatibility by engine code and model year, installation, warranty. For questions involving a vehicle identification number (VIN) or a safety part, it hands over to a human.
Live before Black Friday: order by 5 November. Live within two working days, if we have access to edit your website or your web developer places the code snippet.
Live before Christmas. Live within two working days, if we have access to edit your website or your web developer places the code snippet.
Short answer
Customers of auto parts online stores ask whether a product fits their car, how to install it and what the warranty is. The assistant answers from the compatibility data and the uploaded guides, and for identification by VIN or for safety parts it hands the question over to the store’s specialist.
Source: own platform data, 90 days of usage, 8 July – 6 October 2026
These are typical questions from the first weeks. 51.8 percent of visitor questions arrive outside business hours (1,686 questions, 21 customers in Hungary, CET, 8 July – 6 October 2026).
Example 1
AI assistant Artificial intelligence, not a human Example conversation
Sample conversation
Customer: Is this brake pad right for a 2016 Octavia 1.6 TDI?
AI assistant: The product's compatibility list includes the Škoda Octavia III 1.6 TDI (2013–2020), front axle. The exact fit is confirmed by a member of the store's staff based on the VIN: if you give your VIN and your email address, they will reply within one working day.
Source: Compatibility list · Handoff: VIN
Example 2
AI assistant Artificial intelligence, not a human Example conversation
Sample conversation
Customer: How do I replace the cabin air filter?
AI assistant: According to the uploaded guide: 1. Unhook the glove box. 2. Snap off the filter housing cover. 3. Pull out the old filter, paying attention to the airflow marking. 4. Insert the new filter with the arrow pointing in the marked direction. The illustrated guide is on the product page.
Source: Installation guide · Cabin air filter
Example 3
AI assistant Artificial intelligence, not a human Example conversation
Sample conversation
Customer: Can I send a photo of the old part so you can tell me which one I need?
AI assistant: I cannot receive images in the chat. Please give me your email address, and I will tell you where to send the photo. A member of the store's staff will identify the part from the image and reply.
Handoff: image by email
A 30-minute call, your website address and your documents (price list, delivery and return terms, guides). Our onboarding team uploads the knowledge base; before go-live, we check it with ten test questions.
Live within two working days, if we have access to edit your website or your web developer places the code snippet.
Chat AI starts from €14.90 / month excl. VAT, with a monthly allowance of 500 answered questions. Our services are for businesses only. Prices exclude VAT. EU businesses with a valid VAT number: reverse charge. Build it with us onboarding costs €200 excl. VAT, and is €100 excl. VAT with a 6-month contract and free with a 12-month contract, which also gives an 8 or 15 percent discount on the monthly fee. We send an email at 75, 90 and 100 percent of the allowance, with no surprise invoices.
Get a demo on my own website. Enter your online store’s address. You can view the preview right away, and we send the link to the verified demo within 1 working day. The demo is free of charge, with no obligation to order.
The SmartAIAssist (formerly SmartAIChat) team works with you from onboarding to the review on day 30.
Restricted topics
What requires a specialist’s decision, it hands over: it can forward the question and the contact details to you. Details are in the main text, in the section on restricted topics.
One of our colleagues will answer this: please leave your contact details. The assistant can forward the question and the contact details to you; your colleague will get in touch using the details provided.
Reference from the industry · Chat AI
How they use it: In the online store, Chat AI helps shoppers choose the tow bar and electrics that fit their car, and answers wiring questions based on the installation data sheets, outside business hours too. It directs leads to the installation partners.
Vonóhorog Kft. · online store for tow bars and towing electrics
All references. The descriptions show what the assistants are used for; they do not contain customer quotes.
Chat AI from €14.90 / month excl. VAT. Online store platforms: Shoprenter, UNAS, WooCommerce.
Customer questions
We send the link to the verified demo within 1 working day. The demo is free of charge, with no obligation to order.
FAQ
From your online store’s product descriptions, delivery and return terms, and the uploaded documents. From nowhere else.
It does not guess. It asks for the customer’s contact details and can forward them to you. You see the question in the weekly summary, and you can teach it to the assistant with one click.
Only to place the code snippet, if we do not have access to the site. For Shoprenter, UNAS and WooCommerce online stores, the onboarding team does this.
Within two working days, if we have access to edit your website or your web developer places the code snippet.
Chat AI is available in three tiers. Onboarding costs €200 excl. VAT, and is €100 excl. VAT with a 6-month contract and free with a 12-month contract, which also gives an 8 or 15 percent discount on the monthly fee. The exact figures are on the pricing page. Our services are for businesses only. Prices exclude VAT. EU businesses with a valid VAT number: reverse charge.
Yes, in the header and in the first message, under Article 50 of the EU AI Act. The disclosure cannot be switched off.
In the example conversations, the assistant's answers are given by artificial intelligence. Disclosure under Article 50 of the EU AI Act: "Artificial intelligence, not a human".