Question
Answer
It answers from the warranty terms (period, what is covered, how to report a claim). It does not decide in a specific case: it asks for the order number and contact details, and hands off to the shop’s customer service staff.
The assistant answers from the parts online store’s warranty terms and house rules. It gives the period, the scope of cover and how to report a claim from there, showing the source.
To clarify, it usually asks for the name of the part or the order number, because the terms may differ by product. It also uses the warranty details on the product page, if there are any.
In a specific case the assistant does not decide: it asks for the order number and contact details, and hands off to the customer service staff. The how it works page describes the details of how it operates.
Sample conversation
Customer: How long is the warranty on the part?
AI assistant: Our warranty terms include the period and the scope of cover. We also describe how to report a claim.
Customer: It broke during use. What should I do?
AI assistant: Our colleague decides on the case. Please give me your order number and contact details, and I will forward them.
Sample conversation
Customer: Hello. Does the brake caliper have the same warranty as the sensors?
AI assistant: The warranty differs by product type; the warranty details on the product page give the answer.
Customer: Does it cover installation too?
AI assistant: The scope of cover is set by the warranty terms; you can read it on the terms page.
Customer: It was installed this morning, and now it is faulty. What should I do?
AI assistant: Our colleague decides on the case. Please give me your contact details, and they will get in touch with you.
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