Question
Answer
It says that it cannot receive images in the chat, asks for the email address and tells where the photo can be sent. It can forward the request to a member of the shop’s staff.
The assistant cannot receive images in the chat, so it works from the wording of the question. On products it answers from the online store’s product pages and the uploaded parts lists, and the source is shown next to the answer.
If the part is not clear, it clarifies: which model it is needed for, and what its part number or the order number is. Based on these, it answers according to the product page.
If there is no content for the question, it does not guess: it asks for the email address, says where the photo can be sent, and hands the request off to a member of the shop’s staff.
Sample conversation
Customer: I would like to send a photo of this part.
AI assistant: I cannot receive images in the chat. Please give me your email address, and I will tell you where you can send it.
Customer: I have given it. Who will look at the photo?
AI assistant: A member of the shop's staff, who will reply to you by email.
Sample conversation
Customer: I am looking for a brake disc set this evening.
AI assistant: The product page lists the compatible models. Which vehicle is it for, and do you have the part number?
Customer: I would send a photo of the old disc, but it does not work here.
AI assistant: I cannot receive images in the chat. Please give your email address or phone number, and our colleague will be in touch shortly.
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