SmartAIAssist
The shopper asks in the evening. The assistant answers.
AI chatbot for online stores: it answers from the product data and the delivery terms, at night too. WooCommerce, Shoprenter, UNAS. Prices excluding VAT, onboarding by our team.
Live before Black Friday: order by 5 November. Live within two working days, if we have access to edit your website or your web developer places the code snippet.
Live before Christmas. Live within two working days, if we have access to edit your website or your web developer places the code snippet.
Short answer
The online store assistant answers shoppers’ questions from your product data and delivery terms, in the evening and at weekends too. If there is no answer to a question, it asks for the customer’s contact details and can forward them to you. According to our own data, 53.2 percent of questions are about products, which is why we also read in the product data.
Source: Own platform data, topic tagging of 1,831 questions, 21 customers, 8 July – 6 October 2026 (customers in Hungary, CET)
Video
Chat AI in an online store
A real conversation on vonohorog.hu: a product question and delivery
Video transcript
- The customer is browsing the online store. The assistant is there in the bottom right corner.
- They open it. The first thing they see is that they are talking to artificial intelligence.
- They ask a specific question: which tow bar fits their car?
- The assistant searches the online store’s own content.
- The answer narrows down to the right model years and links to the product pages.
- Where it cannot say anything for certain, it points to where they will get an exact answer.
- Next question: delivery and cash on delivery.
- The answer comes from the online store’s delivery terms.
- For details it refers to the terms and conditions and offers further help. Silent video with on-screen captions; the list gives the same text. Length: 42 seconds.
There is always a question before the cart
The shopper stops before the cart. They ask when the parcel will arrive, whether there is a larger size, whether it can be returned. If they get no answer, they close the tab, and the cart stays where it is.
According to our own platform data, 53.2 percent of questions are about products. We tagged 1,831 questions by topic from 21 customers, between 8 July and 6 October 2026. 51.8 percent of questions arrive outside business hours, that is, when customer service is not working.
What the assistant does in the online store
The Chat AI assistant of SmartAIAssist (formerly SmartAIChat) reads the product pages, the delivery and returns terms and the frequently asked questions into the knowledge base. It answers the shopper’s question from these, and shows the source next to the answer. This way it knows the products’ names, prices and descriptions, and the stock information shown on the product page.
If there is no answer to the question, it does not guess. It asks for the customer’s contact details and can forward them to you. In the morning you receive a list of what people asked at night, and with one click you can teach it what the assistant did not know.
Three examples
Cosmetics online store. “Is this cream suitable for sensitive skin?” The assistant answers from the product description. If the description does not cover it, it says: “I am not sure about this. What I know: the product is fragrance-free. If you need exact information, a colleague will help.” It does not give health advice.
Auto parts online store. “Does this fit the 2016 model?” If the compatibility list is on the product page, it answers from it. If not, it asks for the customer’s registration number or vehicle identification number and email address, and can forward them to your colleague.
Winery with an online store. “Do you deliver to Austria, and how much does it cost?” It answers from the delivery terms, with the fee per country. If the customer asks for a business order, it asks for their contact details.
What we need from you
Your online store address, from which we read the product pages and the terms. Access to edit the online store, or the email address of your developer, to whom we send the code snippet. And 30 minutes for a call in which we set up the recipient of the handoff and the tone.
Live within two working days, if we have access to edit your website or your web developer places the code snippet. Before that, we check the answers with ten test questions.
Online store platforms
We install it with a code snippet on WooCommerce and WordPress sites, and via Google Tag Manager. We also add the assistant to Shoprenter and UNAS (Hungarian e-commerce platforms) stores with a code snippet. We are currently developing the two app store versions; these will also pass order data to the assistant.
The Shopify app is under development; until then, we add the assistant with a code snippet.
The allowance in one sentence
The unit is the answered question: every shopper message to which the assistant gave a substantive answer. The allowance is 500 answered questions / month on the Starter tier, 1,500 answered questions / month on the Business tier and 5,000 answered questions / month on the Professional tier.
Price
Our services are for businesses only. Prices exclude VAT. EU businesses with a valid VAT number: reverse charge. Starter: €14.90 / month excl. VAT. Business: €27.90 / month excl. VAT. Professional: €65.90 / month excl. VAT.
We let you know in advance, with no surprise invoices. We send an email at 75, 90 and 100 percent of the allowance.
Once the allowance is used up, you get a 10% grace margin free of charge; after that the assistant shows a polite form on which the customer leaves their contact details, and you are notified. There are no overage fees. Add-on pack (500 questions, €9.90 excl. VAT) and automatic tier change only if you switch them on in advance; without that setting, we do not invoice any overage fees.
The monthly contract renews month by month, and you can cancel it at any time; the cancellation takes effect at the end of the full month following your notice. With a 6-month or 12-month contract, you can cancel at the end of the term by giving at least 30 days’ written notice (email is enough); if you do not, the contract renews for the same period.
We send a reminder 30 and 7 days before the end of the term. With a 6-month contract, setup is €100 excl. VAT, with a 12-month contract it is free, and you get an 8 or 15 percent discount on the monthly fee.
Two paths
Build it with us. Our onboarding team reads in your products, sets up the handoff and installs the assistant on your online store. It costs €200 excl. VAT, is €100 excl. VAT with a 6-month contract and free with a 12-month contract, and you get an 8 or 15 percent discount on the monthly fee. We check back on day 7 and day 30.
Build it yourself. Independently, with the Mini packages. Coming soon; price and launch date will be announced at release.
Before the peak
Black Friday and the Christmas season are the peak for questions. If you order by 5 November, your assistant will already be answering before the peak. The condition is the same: we have access to the website, or your developer places the code snippet.
Evidence
More than 50 businesses in Hungary use our assistants, including cosmetics, wine and auto parts online stores. The answer typically arrives within a few seconds. A named example: Vale.hu (lighting online store). In the range of 24,000 products, Chat AI helps customers find the lamp or LED accessory with the exact parameters, and tells them what goes with a product they have already bought.
Next step
If you would rather talk to us, our onboarding team will call you back. You can call us Monday–Friday, 9:00–17:00 CET: +36 30 181 2087.
Sources
- Own platform data, topic tagging of 1,831 questions, 21 customers, 8 July – 6 October 2026 · own data · smartaiassist.eu/data/after-hours-questions/ Frequently asked questions
Frequently asked questions: AI chatbot for online stores
Which online store platforms does it work with?
We install it on WooCommerce and WordPress sites with a code snippet. We also install it in Shoprenter and UNAS stores with a code snippet; installation from the app store is under development.
Does the assistant know my products?
Yes. We read the product pages and the product list into the knowledge base, so it knows the products’ names, prices and descriptions. For Shoprenter, UNAS and WooCommerce stores it sees price and stock via sync; for other sites, from reading the product page.
Does it tell customers their order status?
Only if the online store platform passes the order data to it. This will be available with the Shoprenter and UNAS apps; until then it directs the customer to the order tracking page.
What happens if there is no answer to a question?
It does not guess: it asks for the customer’s email address or phone number and can forward them to you. You see the list in the morning and can teach it the answer with one click.
Can it be set up before Black Friday?
Yes, if you order by 5 November. The condition is the same: we have access to the website, or your developer places the code snippet.
How many questions can the package handle in the peak season?
The allowance is 500 answered questions / month on the Starter tier, 1,500 answered questions / month on the Business tier and 5,000 answered questions / month on the Professional tier. You can move to a higher package during the month too, and we let you know as early as 75 percent of the allowance.
Does the assistant give health or legal advice?
No. It answers only from the product description and the terms you have provided. If the customer asks for advice, it directs them to your colleague and asks for their contact details.
See what it would answer on your own website.
We send the link to the verified demo within 1 working day. The demo is free of charge, with no obligation to order.
Related pages
In the example conversations, the assistant's answers are given by artificial intelligence. Disclosure under Article 50 of the EU AI Act: "Artificial intelligence, not a human".