Question
Answer
It does not argue and does not promise compensation. It expresses regret, asks for the order number and contact details, and says that a member of the store’s staff will be in touch soon.
When there is a complaint, the assistant follows the description the company has uploaded on this and the store policy. It expresses regret and does not argue with the customer.
It asks for the order number and a way to contact the customer, then says that a member of the store’s staff will get in touch. It does not promise compensation or a refund, because that decision is up to the colleague.
It can forward the complaint as a priority. Our colleague informs the customer about the solution, for example a replacement or a refund.
Sample conversation
Customer: My parcel arrived damaged, this is not acceptable.
AI assistant: I am sorry this happened. Please give me your order number and a way to contact you, so that our colleague can get in touch with you.
Customer: Will I get my money back?
AI assistant: I cannot promise a refund or compensation. I am forwarding the complaint as a priority, and our colleague will let you know about the solution.
Sample conversation
Customer: A product is missing from my parcel, even though I ordered two.
AI assistant: I am sorry about the missing item. Please give me your order number so that our colleague can look into it.
Customer: I have the number, but I do not know who will look into it.
AI assistant: Our colleague will look into it and decide according to the store policy. Please give me your email address or phone number, and our colleague will be in touch soon.
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