Starter
Knowledge AI · To get started
€59 / month excl. VAT
5 users, 50 files; 500 answered questions per month.
- Answers with source citations
- Access according to permissions
- Weekly summary by email
Available
Knowledge AI: your colleagues ask, your documents answer
Your colleagues ask, and they get answers from the company's own documents, with source citations.
Short answer
Knowledge AI answers your colleagues’ questions from the company’s own documents – policies, price lists, technical specifications, contract templates – with source citations. Everyone sees what they have permission to see. Three tiers; the lowest is €59 / month excl. VAT, with 500 answered questions per month and 5 users.
How Knowledge AI works
Internal knowledge base: ask your own documents
Knowledge AI for colleagues, with source references
Video transcript
- You can upload several internal documents at once.
- Every file processed and searchable.
- A colleague asks on the portal, based on the company’s own materials.
- For example: what should we write about AI in the privacy notice?
- The answer is put together from the internal documents.
- In bullet points, with the company’s own commitments.
- It also warns about limitations, if the document describes them.
- Under every answer you see the source: which document it came from. Silent video, with captions in the image; the list gives the same text. Length: 38 seconds.
The problem in one sentence
Colleagues look for the answer, and nobody looks for the document, so they ask each other. For three weeks a new employee keeps asking about things that are written down in the policy, which nobody can find.
What Knowledge AI does
Your colleagues ask, and they get answers from the company’s own documents, with source citations. Next to the answer you see the name of the document and the relevant section, which opens with one click. Everyone sees what they have permission to see: the warehouse worker sees the delivery process, the finance team sees the invoicing policy.
If there is no answer in the documents, the assistant says so and does not guess. You see the unanswered questions in the weekly summary, and you can upload the missing document. In the SmartAIAssist (formerly SmartAIChat) assistant team, this is the member intended for internal use.
Three examples
Policy. “How many days of leave do I get in the second year, and how do I request it?” The assistant answers from the policy and gives the section number too. Source: “Employment policy, 4.2.”
Price list and terms. “What is the wholesale price above 50 units, and is there a delivery discount?” It answers from the price list and the delivery terms, citing both sources. Your colleague does not have to call the finance team.
Technical specification. “In what temperature range can type 3 be used?” It answers from the technical specification, referring to the row of the table. If the specification does not contain this information, it says so and refers the colleague to the technical team.
What we need from you
The documents it should answer from, and a list of who can see what. And 30 minutes for a call in which we set up the permission groups, for example management, sales, warehouse.
Our onboarding team uploads the documents, sets up the permissions and checks the answers with ten test questions. Your colleagues receive a login link by email.
The allowance in one sentence
The unit is the answered question, and the tier also sets the number of users. On the Starter tier, 500 answered questions per month and 5 users; on the Business tier, 2,000 answered questions per month and 10 users; on the Professional tier, 4,000 answered questions per month and 50 users.
Overage and contract
We warn you in advance, with no surprise invoices. We send an email at 75, 90 and 100 percent of the allowance.
Once the allowance is used up, you get a 10 percent grace margin free of charge, with no overage fees. We switch you to a higher tier automatically only if you turn this on in advance.
The monthly contract renews from month to month, and you can cancel it at any time; cancellation takes effect at the end of the full month following your notice.
You can cancel the 6-month and 12-month contracts at expiry, with at least 30 days’ prior written notice (email is enough). If you do not give notice, the contract renews for the same period. We send reminders 30 and 7 days before expiry.
The multi-assistant discount is 10% for two assistants and 20% for three or more.
Who it is for
Companies where 5–50 people work with documents: trade, manufacturing, services. Where training a new employee takes weeks. Where a colleague calls the finance team because of the price list.
Onboarding
Build it with us. Our onboarding team uploads the documents and sets up the permissions. It costs €200 excl. VAT; it is €100 excl. VAT with a 6-month contract and free with a 12-month contract, and you get an 8 or 15 percent discount on the monthly fee. We follow up on day 7 and day 30.
Proof
More than 50 businesses in Hungary use our assistants. The documents and the conversations, including the model calls, stay in the EU; we describe the details on the How it works page. A named example: Razal Cosmetics (a distributor of professional cosmetic products, with a network of partner beauticians). Partners and employees ask Knowledge AI which treatment is recommended for which skin type and what it can be combined with. They get answers based on the manufacturers’ catalogues, in Slovak too, and they can also ask for a ready-made post text about a treatment.
Next step
Get a demo on my own website. The demo is based on your public pages; we upload the internal documents after the call. We send the link to the verified demo within 1 working day. The demo is free of charge, with no obligation to order.
See pricing. All prices excluding VAT. No surprise invoices.
Would you rather talk to us? Our onboarding team will call you back. You can call us Monday–Friday, 9:00–17:00 CET: +36 30 181 2087.
Pricing
Three tiers, one unit
Our services are for businesses only. Prices exclude VAT. EU businesses with a valid VAT number: reverse charge. We warn you in advance when your allowance is running low, with no surprise invoices.
Unit: answered question
Prices:
Business
Knowledge AI · For most businesses
€99 / month excl. VAT
10 users, 500 files; 2,000 answered questions per month.
- Everything in Starter
- More files and users
- Detailed view of the weekly summary
Professional
Knowledge AI · For higher traffic
€149 / month excl. VAT
50 users, 1,000 files; 4,000 answered questions per month.
- Everything in Business
- More files and users
The monthly contract renews from month to month, and you can cancel it at any time; cancellation takes effect at the end of the full month following your notice. For 6-month and 12-month contracts, at expiry, with at least 30 days’ written notice (email is enough); if you do not give notice, the contract renews for the same period. We send reminders 30 and 7 days before expiry.
Allowances
What we count, and up to what limit
Unit: answered question
A visitor message that received a substantive answer from the knowledge base. Greetings, “I don’t know” answers, questions handed off before an answer, spam and your own tests do not count; a clarification of the same question counts once.
We count at most 10 questions per conversation.
| Tier | Allowance | Files | Users |
|---|---|---|---|
| Starter | 500 answered questions / month | 50 | 5 |
| Business | 2,000 answered questions / month | 500 | 10 |
| Professional | 4,000 answered questions / month | 1,000 | 50 |
Frequently asked questions
About Knowledge AI
What documents can I upload?
Policies, price lists, technical specifications, contract templates, process descriptions. It reads PDF, DOCX, XLSX, TXT and MD files.
How do I know the answer is correct?
Next to every answer you see the source: the name of the document and the relevant section. Your colleague opens it with one click and checks it.
What role do permissions play?
Every user gets answers only from the documents they have permission to access. The payroll list does not appear in the warehouse worker’s answer.
What counts as a question?
Every question from a colleague to which the assistant gave a substantive answer. The monthly allowance is 500 answered questions per month on the Starter tier, 2,000 answered questions per month on the Business tier and 4,000 answered questions per month on the Professional tier.
Is it the same knowledge base as Chat AI’s?
Yes, they are built on one knowledge base, but the website assistant does not see the internal documents. The two assistants together are cheaper: 10% for two assistants and 20% for three or more.
Where are my internal documents stored?
In the EU, in the AWS Frankfurt region. We keep conversations for 90 days. The details are on the How it works page.
What happens if there is no answer in the document?
The assistant says so and does not guess. You see the unanswered question in the weekly summary, and you can upload the missing document.
See what it would answer on your own website.
We send the link to the verified demo within 1 working day. The demo is free of charge, with no obligation to order.
Related pages
In the sample conversations, the assistant's answers are given by artificial intelligence. Disclosure under Article 50 of the EU AI Act: "Artificial intelligence, not a human".