Starter
Email AI · To get started
€59 / month excl. VAT
500 processed emails per month; 10 files in the knowledge base.
- Sorting of emails
- Draft reply; you approve and send
- Weekly summary by email
Pilot
Email AI: it sorts, drafts, and you send
It sorts incoming emails and writes draft replies. You approve and send.
Short answer
Email AI sorts incoming emails and writes draft replies to them from its own knowledge base. You approve and send, and the email goes out in your name. Pilot. Three tiers; the lowest is €59 / month excl. VAT, with 500 processed emails per month.
How Email AI works
Email AI: it brings order to incoming emails
Category, urgency, sentiment and a suggested reply for every email
Video transcript
- The dashboard shows what is urgent and what is waiting for approval.
- An email in German: you receive the summary in your own language (Hungarian in the video).
- Category, priority, sentiment and language, automatically.
- It flags when the same complaint has arrived several times.
- A suggested reply in the language of the email.
- Before sending, you check and approve it. The AI does not send anything on its own. Silent video, with captions in the image; the list gives the same text. Length: 32 seconds.
The problem in one sentence
In the morning forty emails are waiting, and half of them need the same three replies: a quote, the delivery time, a copy of the invoice. By noon your colleague has finished with the emails, but not with the customers.
What Email AI does
It sorts incoming emails: quote request, delivery question, complaint, invoicing, other. For every email it writes a draft reply from its own knowledge base, which we fill from your earlier emails, price lists and terms. You review the draft, correct it if needed, and send it.
The assistant does not send emails on your behalf. In the SmartAIAssist (formerly SmartAIChat) team, this assistant uses a separate knowledge base, because emails require different content from the website.
Email AI is in pilot. For the first customers, our onboarding team sets it up on the Build it with us path and tests it with test emails before go-live.
Three examples
Quote request. “I would like a quote for 200 units, with delivery to Győr.” The assistant classifies it as a quote request and enters the volume price and the delivery fee from the price list in the draft. You check the stock and send it.
Delivery question. “Where is my parcel? I ordered last week.” The assistant writes the link to the tracking page and the usual delivery time in the draft. If the order number is missing, the draft asks for it.
Complaint. “The product arrived damaged, what should I do?” The assistant marks it as a complaint, gives it priority, and describes the return process in the draft based on the terms. The draft apologises, and you decide.
What we need from you
Access to the mailbox or folder that the assistant processes. Your earlier emails, price lists and terms, from which we fill the knowledge base. And 30 minutes for a call in which we set up the categories and the tone of voice.
Our onboarding team prepares test drafts for ten real emails and uses them to check the setup. Then we go live, and every morning you find drafts ready.
The allowance in one sentence
The unit is the processed email; the monthly allowance is 500 processed emails per month on the Starter tier, 2,000 processed emails per month on the Business tier and 5,000 processed emails per month on the Professional tier.
Overage and contract
We warn you in advance, with no surprise invoices. We send an email at 75, 90 and 100 percent of the allowance.
Once the allowance is used up, you get a 10 percent grace margin free of charge, with no overage fees. We switch you to a higher tier automatically only if you turn this on in advance.
The monthly contract renews from month to month, and you can cancel it at any time; cancellation takes effect at the end of the full month following your notice.
You can cancel the 6-month and 12-month contracts at expiry, with at least 30 days’ prior written notice (email is enough). If you do not give notice, the contract renews for the same period. We send reminders 30 and 7 days before expiry.
The multi-assistant discount is 10% for two assistants and 20% for three or more.
Who it is for
Trading and manufacturing companies, where quote requests come in by email. Online stores, where delivery and invoicing questions mean 20 emails a day. Service providers, where appointment requests and confirmations are handled by email.
Onboarding
Build it with us. Our onboarding team fills the knowledge base and sets up the categories. It costs €200 excl. VAT; it is €100 excl. VAT with a 6-month contract and free with a 12-month contract, and you get an 8 or 15 percent discount on the monthly fee. We follow up on day 7 and day 30.
Proof
More than 50 businesses in Hungary use our assistants. The emails and the knowledge base stay in the EU, and we keep processed emails for 90 days.
Next step
Get a demo on my own website. The demo is based on your public pages; you can indicate your interest in Email AI on the form. We send the link to the verified demo within 1 working day. The demo is free of charge, with no obligation to order.
See pricing. All prices excluding VAT. No surprise invoices.
Would you rather talk to us? Our onboarding team will call you back. You can call us Monday–Friday, 9:00–17:00 CET: +36 30 181 2087.
Allowances
Pricing
Three tiers, one unit
Our services are for businesses only. Prices exclude VAT. EU businesses with a valid VAT number: reverse charge. We warn you in advance when your allowance is running low, with no surprise invoices.
Unit: processed email
Prices:
Business
Email AI · For most businesses
€99 / month excl. VAT
2,000 processed emails per month; 100 files in the knowledge base.
- Everything in Starter
- More files and product records
- Detailed view of the weekly summary
Professional
Email AI · For higher traffic
€149 / month excl. VAT
5,000 processed emails per month; 1,000 files in the knowledge base.
- Everything in Business
- More files and product records
The monthly contract renews from month to month, and you can cancel it at any time; cancellation takes effect at the end of the full month following your notice. For 6-month and 12-month contracts, at expiry, with at least 30 days’ written notice (email is enough); if you do not give notice, the contract renews for the same period. We send reminders 30 and 7 days before expiry.
Allowances
What we count, and up to what limit
Unit: processed email
One unit: a processed email.
| Tier | Allowance | Files |
|---|---|---|
| Starter | 500 processed emails / month | 10 |
| Business | 2,000 processed emails / month | 100 |
| Professional | 5,000 processed emails / month | 1,000 |
Frequently asked questions
About Email AI
Does the assistant send the email for me?
No. It writes a draft; you review it, correct it if needed, and send it. The email goes out in your name, and the assistant’s name does not appear in it.
What counts as a processed email?
Every incoming email that the assistant has classified and for which it has written a draft. The assistant processes the incoming emails of the mailbox that has been set up.
Where does it get the content of the replies from?
From its own knowledge base, which we fill from your earlier emails, price lists and terms. The knowledge base of Email AI is separate from that of the website assistant.
Which email systems does it work with?
With Gmail, Microsoft 365 and IMAP mailboxes. We check your system during the onboarding call.
When does Email AI launch?
Email AI is in pilot. For the first customers, our onboarding team sets it up on the Build it with us path and tests it with test emails before go-live. If you are interested, send an order request, and we will contact you.
Does the assistant read my confidential emails?
It only processes the mailbox or folder that you designate during the call. The emails and the knowledge base stay in the EU, and we keep processed emails for 90 days.
See what it would answer on your own website.
We send the link to the verified demo within 1 working day. The demo is free of charge, with no obligation to order.
Related pages
In the sample conversations, the assistant's answers are given by artificial intelligence. Disclosure under Article 50 of the EU AI Act: "Artificial intelligence, not a human".