Question
Answer
It answers from the international shipping terms: countries, fees, delivery times. If the country is not listed, it says so and asks for contact details for a custom quote.
The assistant gives the terms of shipping abroad from the international shipping terms page: the countries available, the fee and the delivery time. The source is shown next to the answer.
For an accurate answer it needs to know the destination country and the weight of the parcel; if the customer does not write this, it asks.
If the country is not listed in the terms, the assistant says so, asks for contact details and hands the request for a custom quote to a colleague. It answers in the customer’s language, even if the knowledge base is in another language.
Sample conversation
Customer: Can I order to Germany?
AI assistant: According to our shipping terms, we also ship abroad; the fee and the delivery time vary by country.
Customer: And to Austria?
AI assistant: Austria is not listed in our terms. Please give me your contact details, and our colleague will get in touch with you.
Sample conversation
Customer: Good evening. Can you send a palletised shipment to Romania?
AI assistant: Our international shipping terms include Romania; the fee varies with the weight and the destination. How large is the shipment you would like to send?
Customer: One pallet, with lots of boxes.
AI assistant: We have no set terms for pallet shipments; our colleague will arrange this with you. Please give me your email address or phone number, and our colleague will be in touch.
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