Question
Answer
If the product data contains the best-before period (commonly called shelf life), it gives it. If not, it says that the store can tell the expiry date of the specific item, and hands the question over.
For this question, the assistant answers from the product data if the product page or the uploaded description contains the best-before period, commonly called the shelf life. The source is shown next to the answer, so the information can be checked.
If the item belongs to a specific parcel, the assistant first asks for the product name and the order number. In Shoprenter, UNAS and WooCommerce online stores, the product data comes from the product sync.
If the information is missing, the assistant says that the store can tell the exact expiry date, and hands the question to a colleague. The handoff process is described on the handoff to a human page.
Sample conversation
Customer: How long does this product keep?
AI assistant: Unopened, it keeps for the best-before period stated on the product page.
Customer: How long will the parcel you are sending now be good for?
AI assistant: I cannot see the expiry date of the specific parcel. If you would like to know before ordering, I will hand the question to our colleague.
Sample conversation
Customer: Hello, how long does this vitamin C keep?
AI assistant: The best-before period on the product page applies in unopened packaging. Which pack size are you asking about?
Customer: The large pack, and also my parcel that is on its way.
AI assistant: The best-before period of the large pack is in the product data. The store can tell you the specific expiry date of the parcel on its way; please give me your email address, and our colleague will get in touch with you.
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