Question
Answer
It answers from the shipping fee table and says above what cart value shipping is free. For an address abroad, it quotes the international terms, or hands off if there is no content on it.
The assistant answers from the shipping fee table and the price list, by weight and cart value. It says above what amount shipping is free, and whether the parcel point and the courier fees differ.
For an address abroad, it quotes the international delivery terms. If no content has been uploaded for the destination country, it does not make up the answer: it asks for contact details and hands off to a colleague. The source is shown next to the answer.
Sample conversation
Customer: How much is the delivery fee, and is there free delivery?
AI assistant: According to the fee table, the fee depends on the cart value, and above the set threshold shipping is free.
Customer: Do you send parcels abroad too?
AI assistant: We deliver according to our international delivery terms. If you have a more specific question, I will take your contact details, and our colleague will get in touch with you.
Sample conversation
Customer: How much does it cost if I order two products at once?
AI assistant: The fee depends on the parcel weight and the cart value. If the cart reaches the free shipping threshold, shipping is free. Which products are you thinking of?
Customer: I want it sent to Germany, is that free too?
AI assistant: I cannot find separate details for Germany in the uploaded international delivery terms. Please give your email address or phone number, and our colleague will be in touch shortly.
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