Question
Answer
It explains the password reminder steps based on the online store’s help pages. It does not ask for or reset passwords.
On login problems, the assistant answers from the online store’s help pages and FAQ. It explains the steps for starting the password reminder, and meanwhile asks what error message the customer sees.
The assistant does not ask for or reset passwords. If the reminder does not arrive, it explains the next steps described in the help pages.
If the account still stays locked, the assistant asks for the registered email address. Everything else is handled by a colleague from the online store’s customer service, to whom the assistant hands the question off.
Sample conversation
Customer: I cannot get into my account, what should I do?
AI assistant: Start the password reminder on the login page, following the steps in our help pages. We do not ask for or reset passwords here.
Customer: The reminder email does not arrive.
AI assistant: Please give me your registered email address, and I will hand the question over to our colleague.
Sample conversation
Customer: I typed my password wrong twice, and now it will not let me in.
AI assistant: You can fix login errors by following the steps in our help pages. Try starting the password reminder.
Customer: I started it, but no email comes.
AI assistant: I will forward the question to our colleague; where can we reach you?
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