Industry: cosmetics online store
AI chatbot for cosmetics and perfume online stores: it answers about ingredients, skin type and fragrance. It makes no claims about healing effects, and for skin problems it refers the customer to a professional.
Live before Black Friday: order by 5 November. Live within two working days, if we have access to edit your website or your web developer places the code snippet.
Live before Christmas. Live within two working days, if we have access to edit your website or your web developer places the code snippet.
Short answer
Customers of cosmetics online stores ask about ingredients, skin type, fragrance notes and delivery, most of them outside business hours. The assistant answers and makes recommendations from the product descriptions, and for skin problems it refers the customer to a professional. Questions in the first weeks are typically about fragrance and ingredients.
Source: own platform data, 90 days of usage, 8 July – 6 October 2026
These are typical questions from the first weeks. 51.8 percent of visitor questions arrive outside business hours (1,686 questions, 21 customers in Hungary, CET, 8 July – 6 October 2026).
Example 1
AI assistant Artificial intelligence, not a human Example conversation
Sample conversation
Customer: Which moisturiser do you recommend for combination skin, under HUF 10,000?
AI assistant: Among the products marked for combination skin, there are three in this price range: [product A] with a light gel texture, [product B] with niacinamide, [product C] without fragrance. Which matters more to you: the texture or being fragrance-free?
Source: Product descriptions · Skin type labelling
Example 2
AI assistant Artificial intelligence, not a human Example conversation
Sample conversation
Customer: I have rosacea. Will this vitamin C serum irritate my skin?
AI assistant: I cannot give advice on skin conditions; it is best to discuss this with a dermatologist. According to the product description, it is fragrance-free and marked for sensitive skin. If you wish, you can give your email address, and the store's beautician will reply in writing.
Handoff: to the store's specialist
Example 3
AI assistant Artificial intelligence, not a human Example conversation
Sample conversation
Customer: I opened it, but I do not like the fragrance. Can I send it back?
AI assistant: According to the returns policy, opened cosmetics cannot be returned for hygiene reasons; unopened products can be returned within 14 days. If the product was faulty, please give me your order number and email address, and a colleague will get in touch.
Source: Returns policy
A 30-minute call, your website address and your documents (price list, delivery and return terms, guides). Our onboarding team uploads the knowledge base; before go-live, we check it with ten test questions.
Live within two working days, if we have access to edit your website or your web developer places the code snippet.
Chat AI starts from €14.90 / month excl. VAT, with a monthly allowance of 500 answered questions. Our services are for businesses only. Prices exclude VAT. EU businesses with a valid VAT number: reverse charge. Build it with us onboarding costs €200 excl. VAT, and is €100 excl. VAT with a 6-month contract and free with a 12-month contract, which also gives an 8 or 15 percent discount on the monthly fee. We send an email at 75, 90 and 100 percent of the allowance, with no surprise invoices.
Get a demo on my own website. Enter your online store’s address. You can view the preview right away, and we send the link to the verified demo within 1 working day. The demo is free of charge, with no obligation to order.
The SmartAIAssist (formerly SmartAIChat) team works with you from onboarding to the review on day 30.
Restricted topics
What requires a specialist’s decision, it hands over: it can forward the question and the contact details to you. Details are in the main text, in the section on restricted topics.
One of our colleagues will answer this: please leave your contact details. The assistant can forward the question and the contact details to you; your colleague will get in touch using the details provided.
Reference from the industry · Chat AI, Web AI
How they use it: Chat AI works as a fragrance adviser: the visitor describes the kind of scent they are looking for, and the assistant recommends products from the range based on fragrance notes. The website’s search engine optimisation is monitored with Web AI audits.
Havilah Parfüm · perfume online store
All references. The descriptions show what the assistants are used for; they do not contain customer quotes.
Chat AI from €14.90 / month excl. VAT. Online store platforms: Shoprenter, UNAS, WooCommerce.
Customer questions
We send the link to the verified demo within 1 working day. The demo is free of charge, with no obligation to order.
FAQ
From your online store’s product descriptions, delivery and return terms, and the uploaded documents. From nowhere else.
It does not guess. It asks for the customer’s contact details and can forward them to you. You see the question in the weekly summary, and you can teach it to the assistant with one click.
Only to place the code snippet, if we do not have access to the site. For Shoprenter, UNAS and WooCommerce online stores, the onboarding team does this.
Within two working days, if we have access to edit your website or your web developer places the code snippet.
Chat AI is available in three tiers. Onboarding costs €200 excl. VAT, and is €100 excl. VAT with a 6-month contract and free with a 12-month contract, which also gives an 8 or 15 percent discount on the monthly fee. The exact figures are on the pricing page. Our services are for businesses only. Prices exclude VAT. EU businesses with a valid VAT number: reverse charge.
Yes, in the header and in the first message, under Article 50 of the EU AI Act. The disclosure cannot be switched off.
In the example conversations, the assistant's answers are given by artificial intelligence. Disclosure under Article 50 of the EU AI Act: "Artificial intelligence, not a human".