What does the AI assistant say when a customer asks about a cosmetic product's medical effect?

The answer in detail

The assistant handles a question about medical effects from the product page description and from the description the company has uploaded on this: it can talk about the care effect and the active ingredients. The source is shown next to the answer, so the customer can check it.

To clarify, the assistant asks which product it is and what the customer would use it for: daily face care, body care or treating a specific skin problem. For a question about a medical effect or for dermatological advice, it points the customer to your team and suggests contacting your team.

What you need to upload

• the description of effects and active ingredients on the product page
• the ingredient list for each product
• the store policy on medical claims
• the store’s contact details or, if you have given a booking link, the link the assistant points the customer to

Example dialogue

AI assistantArtificial intelligence, not a human

Sample conversation

Customer: Will this cream cure my skin problem?

AI assistant: I cannot claim a medical effect. I can tell you about the care effect given in the product description.

Customer: Who can tell me for certain?

AI assistant: For a skin problem, a dermatologist can tell you for certain. Our colleague can give you information about the product; please give me your contact details.

Second example

AI assistantArtificial intelligence, not a human

Sample conversation

Customer: Will this body lotion cure my child's dry eczema?

AI assistant: The body lotion's description is about its moisturising care effect on the skin; it does not claim a medical effect.

Customer: It is about my son's skin, and I would need a specialist's opinion.

AI assistant: For eczema, a dermatologist can give advice. Please contact our team.

What it does not answer

This question falls within the forbidden topics: here the assistant gives no advice. It suggests contacting your team. A member of the company’s staff gives information about the product after getting in touch with the customer; for skin problems, a dermatologist can give advice.

If the answer is not in your content, it says so and suggests contacting your team. On the Professional tier it can also record the customer’s contact details: