SmartAIChat, under a new name: SmartAIAssist

Why the name changed

The name SmartAIChat referred to one assistant: the website chat. Since then the team has grown: today four assistants are at work, Chat AI, Knowledge AI, Email AI and Web AI. Three are in preparation: Social AI, Phone AI and Video AI.

The name SmartAIAssist (formerly SmartAIChat) names this team. The promise has stayed the same: it answers where your customers ask.

What has not changed

• The company. From the start, it has been developed and operated by R-Szoft Kft. in Budapest.
• The team. The same colleagues onboard and support the assistants.
• The platform. The same knowledge base, the same portal, the same reports.
• The prices. The price list is unchanged. Existing customers stay on the price in their contract.
• The contracts. The existing contract remains valid; no signature or amendment is needed.
• Data processing. The product data stays in the EU, and the retention period is 90 days.

What has changed

• The name. SmartAIAssist instead of SmartAIChat.
• The address. smartaiassist.hu instead of smartaichat.hu. The old address continues to run in parallel for the time being.
• The email address. . The old address, kapcsolat@smartaichat.hu, will keep working for a while.
• The tone. The new website addresses you formally. You set the tone of the customer widget yourself, and that does not change.
• The portal address. Unchanged for the time being: portal.smartaichat.hu.

What your customers see

Nothing of the change. The widget carries your company’s name: “[Company] AI assistant”, with “Artificial intelligence, not a human” below it. The name SmartAIChat or SmartAIAssist is not shown to the customer.

If you are already a customer

You need do nothing. Your login, your assistant and your reports are unchanged. If you have a question about your invoicing details or your contract, our onboarding team will answer at .

If you have a bookmark to the old website, it will open the old site for the time being. The old price list, the FAQ and the assistant pages are also available at the new address.

If you are just getting to know us

If you were looking for the SmartAIChat name, you are in the right place. The description of the assistants, the prices and the onboarding starts from the home page.

More than 50 businesses in Hungary use our assistants. According to our own data, 51.8 percent of questions arrive outside business hours.

Onboarding is done by our team. Live within two working days, if we have access to edit your website or your web developer places the code snippet.

The Starter tier of Chat AI is €14.90 / month excl. VAT, with 500 answered questions / month. Our services are for businesses only. Prices exclude VAT. EU businesses with a valid VAT number: reverse charge.

Next step

Would you rather talk to us? Our onboarding team will call you back. You can call us Monday–Friday, 9:00–17:00 CET: +36 30 181 2087.

Sources

• Own platform data, 1,686 visitor questions, 21 customers, 8 July – 6 October 2026 · own data · smartaiassist.eu/data/after-hours-questions/ Frequently asked questions

SmartAIChat’s new name