Available
It answers customers' questions on your website, from your knowledge base.
Short answer
Chat AI answers customers’ questions on your website from your knowledge base: delivery, size, returns, opening hours, stock. If it does not know the answer, it asks for the customer’s contact details and can forward them to you. Three tiers; the lowest is €14.90 / month excl. VAT, with 500 answered questions per month.
Source: own platform data, 1,686 visitor questions, 21 customers, 8 July – 6 October 2026 (customers in Hungary, CET)
Takes the visitor's question on your website.
Looks for the answer in the company's knowledge base.
Replies from the knowledge base and shows where the information comes from.
If the answer is not in the knowledge base, it does not guess: it asks for the customer's contact details and hands the question over to a colleague.
How Chat AI works
Chat AI answers at night too, and if the visitor asks, it records their contact details on the portal
Customers ask questions on your website when you are not available: according to our own data, 51.8 percent of questions arrive outside business hours. The sample is 1,686 questions from 21 customers, between 8 July and 6 October 2026.
It answers customers’ questions on your website, from your knowledge base. We fill the knowledge base from your website, price lists and documents, and the assistant answers only from it. In an online store it also knows the product data: the name, the price and the description; for Shoprenter, UNAS and WooCommerce stores, the stock level too, through sync.
If it does not know the answer, it asks for the customer’s contact details and can forward them to you. Next to the answer, it shows the source with a descriptive label. Chat AI is the first member of the assistant team.
Delivery. “When will it arrive if I order today?” The assistant answers from the delivery terms: it names the courier service and the delivery time. The source label: “Delivery terms”.
Size and returns. “If the size is wrong, can I send it back?” The assistant answers from the returns policy, including the deadline and the cost. If the customer asks for an exchange, it refers them to your colleague.
Opening hours and stock. “Do you have this in stock, and can I pick it up today?” If the stock level is available through sync or from the product page, it answers from that and gives the opening hours. If not, it asks for the customer’s contact details, and your colleague gets back to them.
The address of your website, from which we fill the knowledge base. Access to edit your website, or your web developer’s email address. And 30 minutes for a call in which we set the tone of voice and the recipient of the handoff.
After that we check the answers with ten test questions. Live within two working days, if we have access to edit your website or your web developer places the code snippet.
The unit is the answered question; the monthly allowance is 500 answered questions per month on the Starter tier, 1,500 answered questions per month on the Business tier and 5,000 answered questions per month on the Professional tier.
We warn you in advance, with no surprise invoices. We send an email at 75, 90 and 100 percent of the allowance.
Once the allowance is used up, you get a 10 percent grace margin free of charge. After that the assistant shows a polite form on which the customer leaves their contact details, and you are notified. There are no overage fees.
You get an add-on pack (500 questions, €9.90 excl. VAT) and automatic tier change only if you switch them on in advance. Without that setting, we do not invoice any overage fees.
The monthly contract renews from month to month, and you can cancel it at any time; cancellation takes effect at the end of the full month following your notice.
You can cancel the 6-month and 12-month contracts at expiry, with at least 30 days’ prior written notice (email is enough). If you do not give notice, the contract renews for the same period. We send reminders 30 and 7 days before expiry.
The multi-assistant discount is 10% for two assistants and 20% for three or more.
Online stores, where shoppers ask questions before checkout. Service providers, where the ten most frequent questions are about opening hours, prices and booking appointments. B2B companies, where technical questions have to be answered from the documentation and the customer’s contact details go to a colleague.
Build it with us. Our onboarding team fills the knowledge base, sets up the handoff and places the assistant on your website. It costs €200 excl. VAT; it is €100 excl. VAT with a 6-month contract and free with a 12-month contract, and you get an 8 or 15 percent discount on the monthly fee. We follow up on day 7 and day 30.
Build it yourself. Coming soon, with the Mini packages. Price and launch date will be announced at release.
The first message: “Good day. I am the AI assistant of [Company], an artificial intelligence. I can help with questions about products, delivery and orders. I can make mistakes, so for important questions I am happy to pass you on to a colleague.”
When uncertain: “I’m not sure about this. What I do know: [answer]. If you need exact details, our colleague will help.” The disclosure cannot be switched off.
More than 50 businesses in Hungary use our assistants. The answer typically arrives within a few seconds, and 53.2 percent of questions are about products, measured over the same period. A named example: Vonóhorog Kft. (an online store for tow bars and towing electrics). In the online store, Chat AI helps shoppers choose the tow bar and electrics that fit their car, and it also answers wiring questions based on the installation data sheets, outside business hours too. It refers interested customers to the installation partners.
Get a demo on my own website. Enter your website address. You can view the preview right away, and we send the link to the verified demo within 1 working day. The demo is free of charge, with no obligation to order.
See pricing. All prices excluding VAT. No surprise invoices.
Would you rather talk to us? Our onboarding team will call you back. You can call us Monday–Friday, 9:00–17:00 CET: +36 30 181 2087.
Our services are for businesses only. Prices exclude VAT. EU businesses with a valid VAT number: reverse charge. We warn you in advance when your allowance is running low, with no surprise invoices.
Unit: answered question
Chat AI · To get started
€14.90 / month excl. VAT
500 answered questions per month; 50 files and 2,500 product records in the knowledge base.
Chat AI · For most businesses
€27.90 / month excl. VAT
1,500 answered questions per month; 500 files and 15,000 product records in the knowledge base.
Chat AI · For higher traffic
€65.90 / month excl. VAT
5,000 answered questions per month; 1,000 files and 50,000 product records in the knowledge base.
The monthly contract renews from month to month, and you can cancel it at any time; cancellation takes effect at the end of the full month following your notice. For 6-month and 12-month contracts, at expiry, with at least 30 days’ written notice (email is enough); if you do not give notice, the contract renews for the same period. We send reminders 30 and 7 days before expiry.
Allowances
Unit: answered question
A visitor message that received a substantive answer from the knowledge base. Greetings, “I don’t know” answers, questions handed off before an answer, spam and your own tests do not count; a clarification of the same question counts once.
We count at most 10 questions per conversation.
| Tier | Allowance | Files | Product records | Support |
|---|---|---|---|---|
| Starter | 500 answered questions / month | 50 | 2,500 | email and phone |
| Business | 1,500 answered questions / month | 500 | 15,000 | email and phone |
| Professional | 5,000 answered questions / month | 1,000 | 50,000 | dedicated contact |
Integrations
Today we install it on every platform with a code snippet. The apps for Shoprenter and UNAS (Hungarian e-commerce platforms) are under development.
Coming soon to the app store Until then we install it with a code snippet, just as on any website.
Coming soon to the app store Until then we install it with a code snippet, just as on any website.
Woo
With a code snippet, available today We place the code snippet, or your web developer adds it with one line.
WP
With a code snippet, available today We place the code snippet, or your web developer adds it with one line.
GTM
With a code snippet, available today We place the code snippet, or your web developer adds it with one line.
The code snippet that we add to your website’s code (the final address is provided during onboarding):
<link rel="stylesheet" href="https://d1w3fvwkb97nfa.cloudfront.net/style.css?v=2.2"> <script src="https://d1w3fvwkb97nfa.cloudfront.net/widget.umd.js?v=2.2"></script> <chat-widget tenant-id="YOUR-ID"></chat-widget>Frequently asked questions
Service providers and online stores where customers ask questions on the website and a significant share of the questions arrive outside business hours. According to our own data, that is 51.8 percent of questions.
The monthly allowance is 500 answered questions per month on the Starter tier, 1,500 answered questions per month on the Business tier and 5,000 answered questions per month on the Professional tier. The knowledge and the handoff are the same on every tier.
The assistant does not guess: it asks for the customer’s contact details and can forward them to you. The question also appears in the morning list and in the weekly summary.
From the widget header and the first message. The disclosure is mandatory under Article 50 of the AI Act and cannot be switched off.
Yes, they are built on the same knowledge base. Two assistants together are cheaper (10% for two assistants and 20% for three or more), and onboarding the second one takes less time.
In the customer’s language, from the content of the knowledge base. At Frittmann Borászat, for example, customers ask in Hungarian, English and German.
We send the link to the verified demo within 1 working day. The demo is free of charge, with no obligation to order.
In the sample conversations, the assistant's answers are given by artificial intelligence. Disclosure under Article 50 of the EU AI Act: "Artificial intelligence, not a human".