Question
Answer
It gives the manufacturer and place of origin stated in the product description. It only claims a certification (organic, vegan, CE) if it is in the description.
The assistant answers the origin question from the product page description: it gives the manufacturer and the place of origin from there. If a certificate or data sheet has been uploaded, it answers from that too; the source is shown next to the answer.
To clarify, it asks about the product and the variant if the shop has several similar items. It only claims an organic, vegan or CE label if it is in the description.
If the information is not in the knowledge base, it does not guess: it asks for contact details and hands off to a colleague.
Sample conversation
Customer: Where does this wine come from, and who makes it?
AI assistant: According to the product description, it is domestic; the producer's name is on the product page.
Customer: So is it certified organic?
AI assistant: The description does not include an organic label, so I do not claim it.
Sample conversation
Customer: Good morning, is this children's juice from a domestic producer?
AI assistant: According to the product description, it is domestic, and the producer's name is also on the product page.
Customer: Does it have an organic certificate?
AI assistant: The description does not mention an organic label. Please give me your contact details, and our colleague will contact you.
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