Onboarding
We build it together and take it live for you
AI chatbot onboarding: we upload the knowledge base, set up the handoff and install the assistant. Live within two working days, if we have access to edit your website or your web developer places the code snippet.
Short answer
On the Build it with us path, our onboarding team uploads the knowledge base, sets up the handoff and installs the assistant; before go-live we check it with ten test questions. It costs €200 excl. VAT, is €100 excl. VAT with a 6-month contract and free with a 12-month contract, and you get an 8 or 15 percent discount on the monthly fee. Live within two working days, if we have access to edit your website or your web developer places the code snippet.
Source: own platform data, 1,686 visitor questions, 21 customers, 8 July – 6 October 2026 (customers in Hungary, CET)
Why we do not leave the setup to you
With our own customers, installation was where things got stuck most often. The code snippet stayed in an email, the knowledge base was half uploaded, and the assistant did not work. Searching through the website editor is not the business owner’s job.
That is why SmartAIAssist (formerly SmartAIChat) recommends the Build it with us path to every new customer. We do the work, you use it. The self-service path with the Mini packages is coming soon, and we label it separately.
What happens after you order
| Step | What happens | Responsible | Day |
|---|---|---|---|
| 1. Order | You choose the assistant and the tier, and give your website address | You | Day 0 |
| 2. Payment | By bank transfer based on the invoice (5 days); go-live follows payment | You | Day 0 |
| 3. Call (30 minutes) | Tone of voice, who receives handoffs, the pages and documents to be read | Us and you | Day 1 |
| 4. Upload and configuration | Uploading the knowledge base from the website and the documents, setting up the handoff | Us | Days 1–2 |
| 5. Test questions | Ten real questions and the assistant’s answers, checked by the onboarding team | Onboarding team | Day 2 |
| 6. Go-live | Placing the code snippet; the assistant works on your site | Us or your developer | Day 2 |
| 7. First weekly summary | Four figures and three real questions and answers by email | Us | Day 7 |
The days are working days and are counted from step 3. We give you the name of your onboarding colleague in the day-0 email.
The condition for two working days
Live within two working days, if we have access to edit your website or your web developer places the code snippet. Working hours are counted on weekdays between 8:00 and 17:00. If the code snippet is not placed, the assistant is ready but does not appear on your site.
If the two working days are exceeded through our fault, we do not invoice the setup; with a 6-month or 12-month contract we add one month.
What we need from you
Three things, none of them technical. Your website address and the documents the assistant will answer from: price list, delivery terms, frequently asked questions. Access to edit the website, or your web developer’s email address.
And 30 minutes for the call, in which you answer three questions: what tone of voice the assistant should use, who it should forward what it does not know, and which pages it should not read.
What we set up after the call
The knowledge base, from your website and documents. The tone of voice: formal or informal, short or detailed. The handoff: to whom, at which contact, and what to tell the customer while the colleague replies.
You do not need to set up the AI disclosure; it is included on every assistant by default. The widget header says: “Artificial intelligence, not a human.”
Price
The one-off onboarding fee is €200 excl. VAT, on top of the monthly fee. It is €100 excl. VAT with a 6-month contract and free with a 12-month contract, and you get an 8 or 15 percent discount on the monthly fee. Our services are for businesses only. Prices exclude VAT. EU businesses with a valid VAT number: reverse charge. The monthly fees are on the price list, per assistant.
The monthly contract renews from month to month, and you can cancel it at any time; cancellation takes effect at the end of the full month following your notice. For 6-month and 12-month contracts, at expiry, with at least 30 days’ written notice (email is enough); if you do not give notice, the contract renews for the same period. We send reminders 30 and 7 days before expiry.
The multi-assistant discount is 10% for two assistants and 20% for three or more. Onboarding the second assistant takes less time, because the knowledge base is shared.
Day 7 and day 30
On day 7 we review the unanswered questions from the first week and extend the knowledge base. On day 30 we look at the allowance used and the number of forwarded leads. If a tier change or a second assistant makes sense, we tell you, without pushing.
If the widget is not working within 3 working days, a person will call you.
Evidence
We have onboarded assistants at more than 50 businesses in Hungary. After onboarding, the answer typically arrives within a few seconds, measured on 1,686 questions between 8 July and 6 October 2026. The list of customers we have onboarded is on the references page.
Next step
Order now. Payment by bank transfer on the basis of an invoice; the payment deadline is 5 days. Onboarding starts with the order, go-live follows payment.
Book a slot for the 30-minute call if you have questions before ordering. Our onboarding team will call you.
Would you rather talk to us? You can call us Monday–Friday, 9:00–17:00 CET: +36 30 181 2087.
Sources
- Own platform data, 1,686 visitor questions, 21 customers, 8 July – 6 October 2026 · own data · smartaiassist.eu/data/after-hours-questions/ Frequently asked questions
Frequently asked questions: Build it with us
What do I need to prepare before the call?
Just a few things. Your website address and the documents it should answer from: price list, delivery terms, frequently asked questions. We also need access to edit the website, or your web developer’s email address. In the 30-minute call we ask about the rest: what tone of voice the assistant should use, who it should forward unanswered questions to, and which pages it should read.
What if I do not have access to edit my website?
Your web developer’s email address is enough. We send them the code snippet and the instructions; placing it takes a few minutes. The two working days are counted from payment or from receiving website access, whichever comes later.
What happens if the two working days are exceeded through your fault?
If the two working days are exceeded through our fault, we do not invoice the setup; with a 6-month or 12-month contract we add one month.
How much does onboarding cost?
€200 excl. VAT. It is €100 excl. VAT with a 6-month contract and free with a 12-month contract, and you get an 8 or 15 percent discount on the monthly fee. A one-off fee, on top of the monthly fee.
Who will call me?
A colleague from the onboarding team, who will also set up your assistant.
What happens on day 7 and day 30?
We follow up: we review the unanswered questions, extend the knowledge base and look at the allowance used. If a tier change makes sense, we discuss that too.
Do you also onboard Knowledge AI and Email AI?
Yes, with the same process. After the call we upload the documents and set the permissions; before go-live we check everything with test questions.
See what it would answer on your own website.
We send the link to the verified demo within 1 working day. The demo is free of charge, with no obligation to order.
Related pages
In the example conversations, the assistant's answers are given by artificial intelligence. Disclosure under Article 50 of the EU AI Act: "Artificial intelligence, not a human".