Question
Answer
It answers step by step from the instructions for use. If no instructions have been uploaded for the product, it says so and points to the manufacturer’s website or the shop’s specialist.
On a question about use, the assistant answers step by step from the product’s instructions in the knowledge base or from the product page description.
Before answering, it clarifies which product the question is about and, if there are several variants, which one the customer is interested in.
If no instructions have been uploaded, it does not guess: it suggests contacting your team.
Sample conversation
Customer: Should I use this cream in the morning or in the evening?
AI assistant: According to the instructions, you can apply a thin layer in the evening, on clean skin.
Customer: Can I put something else on during the day?
AI assistant: The instructions do not cover this. The manufacturer's website or our shop's specialist can answer; please contact our team.
Sample conversation
Customer: Hello, how often can I use this men's shampoo?
AI assistant: According to the instructions, it can be used daily: apply to wet hair, then rinse.
Customer: Can I use it on coloured hair too?
AI assistant: The uploaded description does not cover this. Please contact our team.
Do you have a question about your own website or online store? Request a demo, or see pricing.