Question
Answer
It answers step by step from the uploaded installation guides and manufacturer descriptions, with a source label. If the guide is not in the knowledge base, it says so and points to the shop’s service team.
The assistant answers step by step from the installation guides and manufacturer product descriptions uploaded by the company. Next to the answer it shows which document it drew from, so the customer can check it.
If the question does not include the model or the part number, it first asks for the exact part and the order number. With incomplete details it does not make up the answer: it suggests contacting your team.
For a safety-critical part, such as brakes or steering, the assistant always recommends a specialist workshop.
Sample conversation
Customer: How do I install the part?
AI assistant: I will send the steps of the guide with the source. Which part do you want to install?
Customer: I could not find a guide for it.
AI assistant: In that case I will direct you to the shop's service team. For safety-critical parts, such as brakes or steering, we recommend a specialist workshop.
Sample conversation
Customer: The pump in my dishwasher has broken, how do I replace it?
AI assistant: I will send the replacement steps from the manufacturer's description, with the source. Please give me the model of the machine and the part number.
Customer: I do not know the model, I only have the number written on the old part.
AI assistant: I will look up the product page by the part number. If there is no description for it, please contact our team.
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