Question
Answer
From the online store’s help pages and the product pages, it explains how to order: choosing the product, the cart, the delivery method, payment. If the customer gets stuck at an error message, it asks for a description of the screen and hands off if needed.
The assistant explains the ordering process from the online store’s help pages and the product page descriptions. Its steps: choosing the product, adding it to the cart, choosing the delivery method and the payment. If the customer cannot find a product, it answers from the scanned product page and says where the cart is.
If the customer gets stuck at an error message, the assistant asks them to describe what they see on the screen. If the help pages do not give a solution, it asks for contact details and hands off to a colleague.
Sample conversation
Customer: Hello, how can I place an order?
AI assistant: Choose the product, add it to the cart, then select the delivery method and the payment. You can go through it step by step in the online store's help pages.
Customer: I get an error message at payment.
AI assistant: Please describe what you see on the screen. If it does not get resolved, I will hand you over to our colleague.
Sample conversation
Customer: Hello, I would like to order, but I cannot see the add to cart button.
AI assistant: According to the online store's help pages, the button is below the price, next to the size and colour selector. Which product are you looking at?
Customer: A women's coat, in size M.
AI assistant: The product page does not explain why the button is missing. Please give me your contact details, and our colleague will get in touch with you.
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