What does the AI assistant say when a customer asks about use during pregnancy or breastfeeding?

The answer in detail

On use during pregnancy and breastfeeding, the assistant answers from the product descriptions uploaded by the company and from the manufacturer’s information, but it gives no medical advice. It shows such a warning if one appears on the product page, and also indicates the source.

If the customer does not write which product it is, the assistant asks this first, because the warning differs from product to product.

It does not decide here about safe dosage or taking the product. It asks for the product name and contact details, and hands the question to the store’s specialist.

What you need to upload

• the manufacturer’s warnings and patient information leaflets
• the precautions stated on the product page
• the ingredient list of the products
• the store’s contact details for the handoff

Example dialogue

AI assistantArtificial intelligence, not a human

Sample conversation

Customer: Can I take this tablet during pregnancy?

AI assistant: I cannot give advice about pregnancy. If the manufacturer's information contains a warning, I will show it to you.

Customer: Who can tell me for certain?

AI assistant: A doctor or pharmacist can tell you for certain. If you would also like information about the product, please give me your contact details, and our colleague will get in touch with you.

Second example

AI assistantArtificial intelligence, not a human

Sample conversation

Customer: Can I take this vitamin C while breastfeeding?

AI assistant: I cannot give advice about breastfeeding. I will show you the warning in the manufacturer's information, if the description contains one.

Customer: Who can decide this?

AI assistant: A doctor or pharmacist can decide this. Please give me your email address or phone number, and our colleague will be in touch.

What it does not answer

This question falls within the forbidden topics: here the assistant gives no advice. It asks for the customer’s contact details and hands the question to your colleague. It also asks for the product name; a member of the store’s staff gives information about the product, and the doctor decides about its use.

Our colleague will answer this: please leave your contact details. The assistant can forward the question and the contact details to you; your colleague gets in touch using the contact details given.