Question
Answer
It answers from the accommodation description: rooms, price, what is included, check-in. It does not claim there is availability if no booking system is connected; in that case it asks for the dates and contact details.
The assistant answers from the accommodation description: the room types, the board, the price according to the price list, and the check-in time. The source is shown next to the answer.
The assistant asks for details: how many people would come, on which days, and whether breakfast or a wine tasting should be included in the package. It gives the room price from the price list, according to the guests’ needs.
It does not claim there is availability if no booking system is connected: it asks for the dates and contact details, and hands them to a colleague at the winery. The owner sees the unanswered question in the weekly summary.
Sample conversation
Customer: What kind of room can you offer?
AI assistant: According to the accommodation description, we have double rooms above the cellar, with breakfast. Check-in starts in the afternoon.
Customer: When do you still have availability?
AI assistant: I cannot confirm availability. Please give me the dates and your contact details, and our colleague will get in touch with you.
Sample conversation
Customer: Two adults and a small child would come for the weekend.
AI assistant: The family room and the extra bed are in our accommodation description. Which weekend do you have in mind?
Customer: Is the cellar child-friendly at all?
AI assistant: According to our description, there is a courtyard and a car park. A colleague at the winery can tell you how a cellar visit with a child works.
Customer: Then I would be interested in next weekend.
AI assistant: I cannot confirm that a room is available. I will forward the question to our colleague; where can we reach you?
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