Question
Answer
It answers from the size chart and links to it. If the customer gives body measurements, it suggests a size based on the chart and mentions the option to return the item.
The assistant answers size questions from the size chart on the product page, and gives the link to the chart. The online store’s products and sizes come from the product sync or from reading the product page, and the source is shown next to the answer.
If the customer has not yet given their body measurements or the cut they are looking for, it asks this first. It suggests a size based on the chart, and also mentions the option to return the item.
If no size chart has been uploaded for the product, it does not guess: it asks for contact details and hands the question to a colleague.
Sample conversation
Customer: Which size fits me?
AI assistant: What is your chest measurement? I will tell you from the size chart on the product page.
Customer: I am between two sizes. And what if it does not fit after all?
AI assistant: Based on the size chart and the size recommendation uploaded for the cut, I will tell you which one to choose. If it does not fit after all, you can return it according to our returns terms.
Sample conversation
Customer: I would like to buy a jacket for my son. Which size should I choose?
AI assistant: I can suggest a size based on the jacket's size chart. What are his chest measurement and height?
Customer: I do not know exactly, only that he has long arms.
AI assistant: Please measure his chest and height, and I will tell you the size based on the chart. If it does not fit after all, you can return it according to our returns terms.
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