Question

What does the AI assistant answer if the customer compares two products?

Answer

From the two product descriptions it compares the given properties in a table or in points (price, size, material, function). It says what each is for; it does not judge which one is better.

The answer in detail

The comparison is based on the descriptions on the two product pages: the price list, size, material and function. With Shoprenter, UNAS and WooCommerce online stores the products and prices come from the sync; with other sites the assistant scans the product page. The details are on the product sync page.

If the customer does not say which two products they mean, it first asks for the product name or link. It does not make up a missing property; in that case it asks for contact details and hands off to a colleague.

The assistant compares the products without judging: it says what each one is for. The source is shown next to the answer, so the customer can check the information.

What you need to upload

  • the full description of both product pages
  • the current price list and stock data
  • the size chart and the material composition
  • the comparison page, if there is one

Example dialogue

AI assistantArtificial intelligence, not a human

Sample conversation

Customer: How is this coat different from the other one?

AI assistant: Based on the two descriptions, the material and the size differ; one is for winter, the other for spring and autumn.

Customer: Which one should I buy?

AI assistant: It depends on when you would wear it. The description says the first for cold weather and the second for milder weather.

Second example

AI assistantArtificial intelligence, not a human

Sample conversation

Customer: How does the touring bike differ from the city bike?

AI assistant: The frame size and the equipment differ: one is made for touring, the other for commuting. Which models are you thinking of?

Customer: One is the black touring bike, the other the blue city bike. Which one is faster?

AI assistant: The description gives no information on speed. Please give your email address or phone number, and our colleague will be in touch shortly.

What to do now

Do you have a question about your own website or online store? Request a demo, or see pricing.