Industry: winery
AI chatbot for wineries: it answers about tastings, cellar visits, accommodation and delivery from the wine list, at the weekend too. It forwards bookings and does not promise availability.
Live before Black Friday: order by 5 November. Live within two working days, if we have access to edit your website or your web developer places the code snippet.
Live before Christmas. Live within two working days, if we have access to edit your website or your web developer places the code snippet.
Short answer
A winery’s guests ask about the wine list, tasting packages, cellar visits and accommodation, typically at the weekend and in the evening. The assistant answers from the wine list and the winery’s website, and it can forward a booking request together with the contact details.
Source: own platform data, 90 days of usage, 8 July – 6 October 2026
These are typical questions from the first weeks. 51.8 percent of visitor questions arrive outside business hours (1,686 questions, 21 customers in Hungary, CET, 8 July – 6 October 2026).
Example 1
AI assistant Artificial intelligence, not a human Example conversation
Sample conversation
Customer: We would like a tasting for six people on Saturday afternoon. Is there space?
AI assistant: Saturday tastings start at 14:00 and 17:00; the large tasting has six wines, lasts 90 minutes and costs HUF 9,500 per person. Availability is confirmed by the winery: please give your name, phone number and the time you would like, and they will get in touch within one working day.
Source: Tasting packages · Handoff: booking
Example 2
AI assistant Artificial intelligence, not a human Example conversation
Sample conversation
Customer: Which of your wines goes with lamb?
AI assistant: According to the wine list, the 2022 Kékfrankos (full-bodied, spicy, recommended at 14 °C) and the 2021 cuvée go with lamb stew or roast lamb. If you are looking for a lighter wine, the description recommends the 2023 rosé with grilled meats.
Source: Wine list · Food pairing
Example 3
AI assistant Artificial intelligence, not a human Example conversation
Sample conversation
Customer: How many bottles fit in a parcel, and what if one breaks?
AI assistant: A parcel can hold 6 or 12 bottles, in breakage-proof inserts. If it arrives damaged, you can report it with a photo within 48 hours, according to the delivery terms. Please give me your order number and email address; the winery will arrange the replacement.
Source: Delivery terms
A 30-minute call, your website address and your documents (wine list, tasting and accommodation offers, delivery terms). Our onboarding team uploads the knowledge base; before go-live, we check it with ten test questions.
Live within two working days, if we have access to edit your website or your web developer places the code snippet.
Chat AI starts from €14.90 / month excl. VAT, with a monthly allowance of 500 answered questions. Our services are for businesses only. Prices exclude VAT. EU businesses with a valid VAT number: reverse charge. Build it with us onboarding costs €200 excl. VAT, and is €100 excl. VAT with a 6-month contract and free with a 12-month contract, which also gives an 8 or 15 percent discount on the monthly fee. We send an email at 75, 90 and 100 percent of the allowance, with no surprise invoices.
Get a demo on my own website. Enter your website address. You can view the preview right away, and we send the link to the verified demo within 1 working day. The demo is free of charge, with no obligation to order.
The SmartAIAssist (formerly SmartAIChat) team works with you from onboarding to the review on day 30.
Restricted topics
What requires a specialist’s decision, it hands over: it can forward the question and the contact details to you. Details are in the main text, in the section on restricted topics.
One of our colleagues will answer this: please leave your contact details. The assistant can forward the question and the contact details to you; your colleague will get in touch using the details provided.
Reference from the industry · Chat AI
How they use it: Bíborka, the virtual hostess, helps hotel guests, restaurant visitors and wine buyers at the same time. She forwards accommodation enquiries to the reception together with the necessary details.
Mészáros Borház · winery, hotel and restaurant, Szekszárd
All references. The descriptions show what the assistants are used for; they do not contain customer quotes.
Chat AI from €14.90 / month excl. VAT. Online store platforms: Shoprenter, UNAS, WooCommerce.
Customer questions
We send the link to the verified demo within 1 working day. The demo is free of charge, with no obligation to order.
FAQ
From the wine list, the tasting and accommodation offers, the winery’s website, the delivery terms and the uploaded documents. From nowhere else.
It does not guess. It asks for the customer’s contact details and can forward them to you. You see the question in the weekly summary, and you can teach it to the assistant with one click.
Only to place the code snippet, if we do not have access to the site. For Shoprenter, UNAS and WooCommerce online stores, the onboarding team does this.
Within two working days, if we have access to edit your website or your web developer places the code snippet.
Chat AI is available in three tiers. Onboarding costs €200 excl. VAT, and is €100 excl. VAT with a 6-month contract and free with a 12-month contract, which also gives an 8 or 15 percent discount on the monthly fee. The exact figures are on the pricing page. Our services are for businesses only. Prices exclude VAT. EU businesses with a valid VAT number: reverse charge.
Yes, in the header and in the first message, under Article 50 of the EU AI Act. The disclosure cannot be switched off.
No. The assistant answers questions; the ban on selling to under-18s is handled by the online store’s ordering process. It does not encourage drinking alcohol.
In the example conversations, the assistant's answers are given by artificial intelligence. Disclosure under Article 50 of the EU AI Act: "Artificial intelligence, not a human".