Question
Answer
It answers from the delivery terms: how many bottles fit in a parcel, breakage-proof packaging, what to do in case of damage. For a damaged parcel, it asks for the order number and a photo by email, and hands off.
The company’s delivery terms and product pages give the answer on packaging and shipping. They show how many bottles fit in a box, what insert protects the goods, and what to do in case of damage. The source is shown next to the answer.
If the customer does not say which product they mean and where they want it delivered, it asks this first. What has no uploaded content, it does not make up: it asks for contact details and hands off to a colleague. For a damaged parcel, it asks for the order number and the photo by email.
Sample conversation
Customer: How many bottles fit in a parcel, and will they not break on the way?
AI assistant: According to our delivery terms, a breakage-proof insert protects the bottles. The number of items per parcel is also listed there.
Customer: If it arrives damaged, what should I do?
AI assistant: Please send the order number and a photo of the damage by email. Our colleague will then contact you.
Sample conversation
Customer: I am ordering this evening and I need it tomorrow, will the sparkling wine not break?
AI assistant: According to our delivery terms, we ship fragile goods with an insert, and we dispatch items in stock on the next working day. Which item are you thinking of?
Customer: A case of sparkling wine, and if it arrives damaged, what should I do?
AI assistant: In that case, please send the order number and a photo of the damage by email. I will forward the question to our colleague. Where can we reach you?
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