Question
Answer
It links to the online store’s privacy policy and briefly explains: the provider stores the conversation in the EU, for a set period. It gives no legal advice; it points to the privacy policy.
On data processing, the assistant answers from the online store’s privacy policy and the provider’s uploaded documents. It briefly explains that the conversation is stored in the EU for a set period, and the link to the privacy policy is shown next to the answer.
If the customer asks for a specific action, for example deleting or exporting the conversation, the assistant says that it does not handle this. Such requests are handled by a colleague at the online store.
The assistant gives no legal advice. If the question goes beyond the privacy policy, it asks for contact details and hands the question off to a colleague.
Sample conversation
Customer: Where does my data in the chat go?
AI assistant: The provider stores the conversation in the EU, for a set period. You can find the details at the link to our privacy policy.
Customer: Who can delete my messages?
AI assistant: Our colleague handles this. Please give your contact details, and they will be in touch.
Sample conversation
Customer: How long do you keep what I wrote in the chat?
AI assistant: The provider stores the conversation in the EU for a set period. Our privacy policy states the exact period.
Customer: Who can see these messages?
AI assistant: The privacy policy lists who has access. If you would like to request deletion, please give your contact details, and our colleague will handle it.
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