Question
Answer
It answers from the knowledge base, just as during the day. Anything that needs a person it records as a handoff, and the owner sees it in a list in the morning.
At night and at weekends the assistant answers from the same knowledge base as during the day: website, product pages, price list, shipping and returns terms, FAQ, store policy and uploaded documents. Depending on the type of online store, the product data comes from the product sync or from reading the product pages.
If the question is unclear, it first asks for details: which product, what package size, whether there is an order number. The source is shown next to the answer. Where there is no content, it does not make anything up; it asks for contact details and hands the question to a colleague. The owner sees the unanswered question in the weekly summary and can teach the assistant with one click.
Sample conversation
Customer: It is midnight. Is anyone answering now?
AI assistant: Yes, I answer at night too. How can I help?
Customer: I would like to change my order.
AI assistant: I cannot change orders. Please give me your order number and your contact details, and our colleague will contact you during business hours.
Sample conversation
Customer: If I order on Sunday afternoon, when will it get here?
AI assistant: According to our shipping terms, we dispatch products in stock on the next working day. Which product is it?
Customer: I would need two of the larger set.
AI assistant: I will check the stock on the product page. If you need a more precise delivery day, please give me your contact details, and our colleague will get in touch with you.
Do you have a question about your own website or online store? Request a demo, or see pricing.