Frequently asked questions
What if…
Short answer
Here we answer the most common “what if” questions: what happens if the assistant does not know the answer, if the allowance runs out, if you cancel, if it makes a mistake. The assistant only says what you have provided; we warn you in advance as the allowance is used up; the contract can be cancelled. If you do not find the answer to your question, our onboarding team will answer.
The nine most common questions are at the top of the page. Below are the others, by topic.
The assistant and the customer
What if the customer wants a human? They can ask at any time. The assistant asks for their contact details and can forward them to you or to a colleague you designate. The customer sees this sentence: “I’ll forward this question to a colleague at [Company].”
What if I do not want to show that artificial intelligence is answering? The disclosure is shown anyway. Article 50 of the AI Act requires it, so on every SmartAIAssist (formerly SmartAIChat) assistant it cannot be switched off. The header says: “Artificial intelligence, not a human.”
What if a customer asks something I do not want the assistant to answer? In the call, you tell us what the assistant should not talk about, for example health advice or individual price reductions. On these questions the assistant does not answer. It directs the customer to your colleague.
The allowance and the invoice
What counts as an answered question? Every customer message to which the assistant gave a substantive answer. Greetings and handoffs do not count; at most 10 questions per conversation count towards the allowance.
What if I need a bigger package mid-month? You can move to a higher package mid-month too, at a pro-rata fee. To a lower one from the following month.
What if I order two assistants? The multi-assistant discount is 10% for two assistants and 20% for three or more. The discount applies to the monthly fee and is shown on a separate line of the invoice.
What if I sign a 12-month contract? With a 6-month contract, onboarding is €100 excl. VAT, with a 12-month contract it is free, and you get an 8 or 15 percent discount on the monthly fee.
Onboarding
What if I do not have access to edit my website? Your web developer’s email address is enough. We send them the code snippet; placing it takes a few minutes.
What if you are late with onboarding? If the two working days are exceeded through our fault, we do not invoice the setup; with a 6-month or 12-month contract we add one month.
What if I am not technical? You do not need to be. Our onboarding team uploads the knowledge base and installs the assistant. Before go-live we check it with ten test questions.
What if I want to put it together myself? The Build it yourself path is coming soon, with the Mini packages. Price and launch date will be announced at release. You can ask to be notified about the launch.
Data
What if a customer asks for their data to be deleted? The conversation is deleted automatically after the 90-day retention period.
What if my company asks for a GDPR agreement? We sign a data processing agreement. The list of sub-processors is on the data security page, and the terms are in the data processing terms.
Evidence and other questions
What if I want to see it working before I pay? Request the demo on your own website. You get a preview based on your public pages, and we send the link to the verified demo within 1 working day. The demo is free of charge, with no obligation to order.
How do I know others use it too? More than 50 businesses in Hungary use our assistants. According to our own data, 51.8 percent of questions arrive outside business hours, measured on 1,686 questions (customers in Hungary, CET). The named references are on the references page.
What if my question is not answered here? Write to , or call +36 30 181 2087 Monday–Friday, 9:00–17:00 CET. Our onboarding team will answer.
Next step
See pricing. All prices excluding VAT. No surprise invoices.
Get a demo on my own website. Enter your website address. You can view the preview right away. The demo is free of charge, with no obligation to order.
The most common questions
What happens if the assistant does not know the answer?
It does not guess. It asks for the customer’s contact details and can forward them to you or to a colleague you designate. You see what it did not know, and you can teach it with one click.
What if the monthly allowance runs out?
We send an email at 75, 90 and 100 percent of the allowance. Once the allowance is used up, you get a 10 percent grace margin free of charge; after that the assistant shows a form on which the customer leaves their contact details, and you are notified. There are no overage fees. Add-on pack (500 questions, €9.90 excl. VAT) and automatic tier change only if you switch them on in advance. Without that setting, we do not invoice any overage fees.
What if I want to cancel?
The monthly contract renews from month to month, and you can cancel it at any time; cancellation takes effect at the end of the full month following your notice. You can cancel a 6-month or 12-month contract at expiry if you give at least 30 days’ written notice (email is enough); if you do not, the contract renews for the same period. We send reminders 30 and 7 days before expiry. With a 6-month contract, onboarding is €100 excl. VAT, with a 12-month contract it is free; this does not change the cancellation terms.
What if the assistant makes a mistake?
It answers only from the knowledge base, says so when it is uncertain, and suggests a colleague for important questions. If it still made a mistake, you see it in the report and can correct it in the knowledge base.
Where is my data stored?
The product data (conversations, knowledge base, leads) stays in the EU: we store it in the AWS Frankfurt region, and the model calls run on the EU endpoint of Google Vertex AI. We keep conversations for 90 days. We use the details you give as a lead (name, email, phone, website address) only to get in touch; the details are in the Privacy policy and on the How it works page.
Do the prices include VAT?
No. Every price is shown per month, excluding VAT. We invoice without VAT under the reverse-charge rule to businesses with a valid EU VAT number (VIES). Romanian companies not registered for VAT can obtain a VAT code under art. 317 of the Romanian Fiscal Code before ordering.
Is there a trial period?
When the self-service and app store paths launch, yes: 14 days, no bank card, with 150 answered questions; at the end the assistant is paused and your settings are kept. Today, the demo on your own website is free of charge, with no obligation to order.
Does it really go live in two working days?
Live within two working days, if we have access to edit your website or your web developer places the code snippet. We do not promise it without that condition.
When are Social AI, Phone AI and Video AI coming?
Price and launch at release. You can ask to be notified; all we need is your email address, and we write once, when it launches.
Did not find your question?
Our onboarding team will call you back, or see pricing.