Question
Answer
It does not guess. It says it has no information on this, asks for contact details and can forward the question to the designated colleague.
The assistant answers from the company’s own knowledge base: website, product pages, price list, shipping and returns terms, FAQ, uploaded documents.
If there is no content for the question, the assistant first asks for details: which product or order it is about. If there is still no answer, it says it has no information on this and asks for contact details. It hands the question to a colleague, who contacts the customer using those details.
The owner sees the unanswered question in the weekly summary and can teach it to the assistant with one click.
Sample conversation
Customer: What kind of bulb does this lamp need?
AI assistant: I have no data on this, and I would rather not guess. Please give me your contact details.
Customer: So you do not know?
AI assistant: Not at the moment. I will forward the question to our colleague, who will get in touch with you.
Sample conversation
Customer: What kind of seal do I need for an old garden tap?
AI assistant: I have no description for this type of tap. Do you know the tap's manufacturer or type?
Customer: I do not know, the label can no longer be read.
AI assistant: I will forward the question to our colleague; where can we reach you?
Do you have a question about your own website or online store? Request a demo, or see pricing.