Question
Answer
It answers from the compatibility list in the product data (model, model year, engine code). When a VIN is given, it says that a member of the store’s staff can give a definite answer, and suggests contacting your team.
The assistant answers compatibility questions from the list in the product data: it gives the match by model, model year and engine code from there. The online store’s products and data come from the product sync or from reading the product page, and the source is shown next to the answer.
If the customer does not say what model or model year of car they have in mind, it asks this first. The assistant cannot check a VIN; in that case it says that a member of the store’s staff can give a definite answer, and suggests contacting your team.
Sample conversation
Customer: Does this part fit my car?
AI assistant: The compatibility list in our product data lists which models, model years and engine codes it fits.
Customer: Here is the VIN. Can you tell me more definitely from this?
AI assistant: Based on the VIN, our colleague can give you a definite answer. Please give me your contact details, and they will get in touch with you.
Sample conversation
Customer: Which models is this air filter for?
AI assistant: According to the compatibility list in the product data, it fits the models and model years given. Which car is it for?
Customer: An older estate car, I do not know the engine code.
AI assistant: Without the engine code, I can give you the match according to the list. Based on the VIN, a member of the store's staff can give you a definite answer; please contact our team.
Do you have a question about your own website or online store? Request a demo, or see pricing.