Question
Answer
It answers from the fragrance notes in the product description (top, heart and base notes, fragrance family), and recommends products of a similar character. It does not promise longevity if this is not in the description.
The assistant answers about the character of a scent from the description on the product page: it reads the top, heart and base notes and the fragrance family from there. It looks for products of a similar character in its own knowledge base, and the source is shown next to the answer.
If the customer does not write which product or what occasion they are looking for a scent for, it asks this first. It mentions longevity only if it is in the description.
Where the uploaded content gives no answer, it does not make anything up: it asks for contact details and hands the question to a colleague.
Sample conversation
Customer: What is the character of this scent?
AI assistant: According to the product description, this scent has a fresh top note and a warm base note; overall it belongs to the woody amber fragrance family.
Customer: Could you show me something else of a similar character?
AI assistant: According to the descriptions, these two perfumes in our range are similar woody scents, both with a warmer base note.
Sample conversation
Customer: What is this body mist like? I am looking for a daytime scent.
AI assistant: According to its description, it opens with a fresh, citrus top note and closes with a light, green base note. The description contains no recommendation for a time of day.
Customer: I would also need a similar but warmer version to go with it.
AI assistant: According to the descriptions, the spicy version has a similar character and a warmer base note. The fragrance notes can be read on the product page.
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