Question
Answer
It answers from the delivery terms page: courier, parcel point, expected number of days, cut-off time for same-day dispatch. For a product that is out of stock, it says that the delivery time may differ, and hands off.
The assistant answers from the online store’s delivery terms and FAQ: about the courier, the parcel point, the expected days and the cut-off time for same-day dispatch. With Shoprenter, UNAS and WooCommerce online stores, stock also comes from the sync, so for a product in stock it also tells the dispatch day.
If the customer does not say which product they mean and where they want the parcel delivered, it asks this first. For a product that is out of stock, the delivery time may differ, so the assistant asks for contact details and hands the question off to a colleague. The source is shown next to the answer.
Sample conversation
Customer: How long does delivery take?
AI assistant: According to our delivery terms, we deliver by courier and to parcel points too. The expected number of days depends on the method you choose.
Customer: I ordered today, will it arrive tomorrow?
AI assistant: The cut-off time given for same-day dispatch applies. For a product that is out of stock, the delivery time may differ, so I will hand you over to our colleague.
Sample conversation
Customer: Which week will it get here if I order on Friday?
AI assistant: According to our delivery terms, we dispatch products in stock on the next working day, and the courier usually delivers within one or two working days. Which product would you like? I will check whether it is in stock.
Customer: The larger size, please.
AI assistant: The larger size is currently out of stock, so the delivery time may differ. Please give me your contact details, and our colleague will get in touch with you.
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