Question
Answer
It explains how to unsubscribe based on the knowledge base (link at the bottom of the email or in the account). If the customer asks, it takes the email address and can forward the request to the shop’s customer service staff.
The assistant explains how to unsubscribe from the knowledge base: it contains the newsletter privacy notice, the FAQ and the help sheet on account settings. The source is shown next to the answer.
It describes two ways: the link at the bottom of the email and switching it off in the account settings. It asks which email address the request concerns.
If the customer asks the assistant to do it for them, it takes the email address and can forward the request to the shop’s customer service staff. How the handoff works and the details of how it operates can be read on the How it works page.
Sample conversation
Customer: I would like to unsubscribe from the newsletter.
AI assistant: You will find an unsubscribe link at the bottom of every email, and you can also turn it off in your account.
Customer: Could you unsubscribe me?
AI assistant: Please give me your email address, and I will forward the request to our colleague.
Sample conversation
Customer: If I unsubscribe, will I also stop getting order confirmations?
AI assistant: I can tell you this based on the newsletter privacy notice. If it is not in there, our colleague will answer.
Customer: And what if a newsletter still comes after unsubscribing?
AI assistant: Please give your email address or phone number, and our colleague will be in touch shortly.
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