Question
Answer
It only mentions valid promotions recorded in the knowledge base. It does not make up coupon codes and gives no individual discount.
The company’s knowledge base contains the coupon codes and the current promotions: promotion pages, price list, loyalty programme description. The assistant only mentions the valid promotions recorded there, and the source is shown next to the answer.
It asks which product the customer is looking for a discount on. If it finds no promotion in the knowledge base, it does not make up an individual code; it asks for contact details and hands off to a colleague.
The uploaded description answers questions about the loyalty programme’s conditions.
Sample conversation
Customer: Is there a coupon code at the moment?
AI assistant: According to our promotions page, there is currently a promotion on winter coats; you can read the details there.
Customer: Would you give me an individual discount if I buy a lot?
AI assistant: I cannot give an individual discount. You can read about the loyalty programme in our terms.
Sample conversation
Customer: What coupon code is there for furniture at the moment?
AI assistant: There is currently no coupon code recorded for furniture in the knowledge base. The uploaded description contains the conditions of the loyalty programme.
Customer: Then I would ask a colleague for an individual discount.
AI assistant: I will forward the question to our colleague; where can we reach you?
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