Question
Answer
It answers from the payment terms page: card, cash on delivery, bank transfer, instalments if available. When a payment fails, it asks for the error message and hands off to the shop’s customer service staff.
The assistant answers from the online store’s payment terms and FAQ. The source is shown next to the answer, so the customer can also open the original page.
To narrow down the question, it asks which payment method the customer is trying, and whether the question came up during or before ordering.
When a payment fails, it asks for the text of the error message and hands the case off to the shop’s customer service staff. The owner sees the unanswered question in the weekly summary.
Sample conversation
Customer: How can I pay?
AI assistant: According to our payment terms, you can pay by bank card, cash on delivery or bank transfer. You can find the conditions for paying in instalments on the payment page.
Customer: The card payment got stuck, what should I do?
AI assistant: Please send me the error message you see. I will hand you over to our colleague, who will help.
Sample conversation
Customer: Good evening. Can I also pay by bank transfer?
AI assistant: Yes, bank transfer is among our payment terms. You can read the details on the payment page.
Customer: I got an error message at the end of the order.
AI assistant: Please send the text of the error message. Our colleague can help with payment matters.
Customer: Where can I find the customer service staff?
AI assistant: Please give your email address or phone number, and our colleague will be in touch shortly.
Do you have a question about your own website or online store? Request a demo, or see pricing.