Problem
The same ten questions, every day
Delivery, size, returns, opening hours: half of customer questions are about products, and they repeat. The AI assistant handles them with your answers.
51.8%
51.8% of visitor questions arrive outside business hours.
Basis: 1,686 visitor questions, 21 customers (customers in Hungary, CET), 8 July – 6 October 2026, business hours weekdays 8:00–17:00. Source: own platform data.
Short answer
53.2 percent of visitor questions are about products: product search, recommendations, product properties (1,831 questions, 8 July – 6 October 2026). These questions repeat every day, and the answer is already on your website. The AI assistant answers them from the product data and the descriptions you upload; your colleagues are left with what needs a human.
Source: Own platform data, 90 days of usage, 8 July – 6 October 2026
How it solves it
Every conversation can be reviewed
What visitors asked, and what the assistant answered
Video transcript
- In one place you see the number of conversations and the monthly allowance.
- The list shows by topic what people asked about.
- When opened, the full conversation can be read, with timestamps.
- It can be saved as PDF or CSV, for example for colleagues. Silent video with on-screen captions; the list gives the same text. Length: 23 seconds.
The ten questions our own data shows
| Topic | Share of questions |
|---|---|
| Product search by name or type | 17.8% |
| Product recommendation, advice based on needs | 12.1% |
| Product properties (ingredients, material, use) | 9.0% |
| Installation, service, technical help | 7.0% |
| Size, compatibility, technical data | 6.2% |
| Price, promotion, coupon | 4.6% |
| How to order, cart, using the website | 4.0% |
| Delivery, pickup | 3.8% |
| Order status | 0.5% |
| Returns | 0.4% |
Source: own platform data, topic tagging of 1,831 questions, 8 July – 6 October 2026.
What the assistant does with them
It answers from the product data and the descriptions you upload, with a source label. For product searches it shows up to three results with a link, price and stock indicator.
If the question asks for a recommendation, it asks back about the need and recommends based on the descriptions. Where there is no content, it hands over: it asks for contact details and can forward them to you.
What is left for your colleagues
The individual quote, the complaint, the damaged parcel, the professional advice only a person can give. The assistant can forward these together with the contact details, and a colleague replies on the next working day. In the weekly summary you see how many questions the assistant handled and how much time it saved your colleagues.
Reference
Drop of Hungary (natural cosmetics with thermal water). The skincare advisor learned from the brand’s own training materials: it recommends products based on the visitor’s skin type and needs. The website content and its search engine optimisation are developed with Web AI.
Next step
Build my team – four questions, and you see which assistant suits you and what it costs. Or get a demo on my own website, and try it with your own ten questions. SmartAIAssist (formerly SmartAIChat) is a product of R-Szoft Kft.
Sources
- Own platform data, 90 days of usage, 8 July – 6 October 2026 · own data · smartaiassist.eu/data/after-hours-questions/ Which assistant fits
Chat AI on your website
Available
Chat AI
Answers customers’ questions on your website, from your knowledge base.
From €14.90 / month excl. VAT · 500 answered questions / month
See what it would answer your own customers.
We send the link to the verified demo within 1 working day. The demo is free of charge, with no obligation to order.
Frequently asked questions
The same ten questions, every day
Which questions repeat most often?
In our own data (1,831 questions) the top four are: product search by name 17.8 percent, product recommendation 12.1, product properties 9.0, installation and service 7.0. They are followed by size and compatibility (6.2), price and promotions (4.6), how to order (4.0) and delivery (3.8 percent). At the end of the list are order status (0.5) and returns (0.4).
Where does the assistant get its answers from?
From the online store’s product data (via sync), the delivery and returns terms, and the documents you upload. From nowhere else.
What if the question is not a recurring one?
Then the assistant does not guess: it asks for contact details and can forward them to your colleague. You see where there was no content, and you can teach it.
How much time does it save?
The weekly summary estimates it: it multiplies the number of answered questions by the time per question and converts the result into forints at an hourly rate of HUF 3,900, a rate set for the Hungarian market. You can change the hourly rate.
Does it work without an online store?
Yes, for service providers too: opening hours, price list, how to book, frequently asked questions from the uploaded content.
Related pages
In the example conversations, the assistant's answers are given by artificial intelligence. Disclosure under Article 50 of the EU AI Act: "Artificial intelligence, not a human".