Problems
Three situations caused by customer questions
Short answer
Small companies’ customer service has three recurring problems: questions arrive in the evening and at weekends, most of them are repeated, and anyone who gets no answer buys elsewhere. The pages below each present one situation with our own measured data, and what the assistant answers.
Source: Own platform data, 90 days of usage, 8 July – 6 October 2026 (customers in Hungary, CET)
- Lost leads. According to our own data, 51.8% of visitor questions arrive outside business hours. Details
- Evening questions. Half of customer questions arrive outside business hours. Details
- The same ten questions, every day. Delivery, size, returns, opening hours: half of customer questions are about products, and they repeat. Details
What they have in common
All three situations have the same origin: the customer asks when it suits them, and does not want to wait for the answer. The assistant answers from the company’s own knowledge base, at any time, and passes unanswered questions to a colleague together with the enquirer’s contact details.
You will find the methodology behind the numbers in the data report on after-hours questions.
Frequently asked questions
Frequently asked questions: problems
Where do the numbers on these pages come from?
From 90 days of data on our own platform. We publish the methodology and a downloadable table on the data report page.
Which assistant solves these?
For questions on the website, Chat AI. If questions pile up in the mailbox, Email AI; if colleagues are asking, Knowledge AI.
What happens to a question that has no answer?
The assistant asks for the enquirer’s contact details, and your colleague receives the question. It does not guess.
Can I try it with my own customers’ questions?
Yes. Request a demo on your own website: in the preview you can ask your own questions. The demo is free of charge, with no obligation to order.
See what it would answer on your own website.
We send the link to the verified demo within 1 working day. The demo is free of charge, with no obligation to order.