Problem
Half of customer questions arrive outside business hours. The AI assistant answers from your knowledge base in the evening and at weekends too, and by morning lists what people asked.
51.8%
51.8% of visitor questions arrive outside business hours.
Basis: 1,686 visitor questions, 21 customers (customers in Hungary, CET), 8 July – 6 October 2026, business hours weekdays 8:00–17:00. Source: own platform data.
Short answer
51.8 percent of visitor questions arrive outside business hours, after 17:00 on weekdays or at weekends (1,686 questions, 21 customers, 8 July – 6 October 2026). Anyone who asks in the evening and gets no answer orders elsewhere by morning. The AI assistant answers on your website in the evening too, from your knowledge base; what it does not know, it can forward together with the contact details, and in the morning it lists what people asked.
Source: Own platform data, 90 days of usage, 8 July – 6 October 2026
How it solves it
Chat AI answers at night too, and if the visitor asks, it records their contact details on the portal
The customer asks about the delivery time in the chat or by email. Nobody is in the office. At eight in the morning a colleague replies, but the customer has already ordered elsewhere.
In our own data, 22.2 percent of questions arrived at the weekend and 29.5 percent on weekday evenings.
AI assistant Artificial intelligence, not a human Example conversation · 21:14
Sample conversation
Customer: When will it arrive if I order now?
AI assistant: According to the delivery terms, orders placed by 14:00 are dispatched the same day, and the courier delivers within 1–2 working days. An order placed this evening goes out tomorrow.
Source: Delivery terms
AI assistant Artificial intelligence, not a human Example conversation · 21:16
Sample conversation
Customer: And if the size is wrong?
AI assistant: According to the returns policy, you can return it within 14 days without giving a reason, and we handle the exchange free of charge.
Source: Returns policy
AI assistant Artificial intelligence, not a human Example conversation · 21:18
Sample conversation
Customer: Can I get a business discount for 30 pieces?
AI assistant: Our colleague prepares individual quantity quotes. Please give me your email address, and they will get in touch on the next working day.
Handoff: contact details recorded
Vonóhorog Kft. (online store for tow bars and towing electrics). In the online store, Chat AI helps shoppers choose the tow bar and electrics that fit their car, and also answers wiring questions based on the installation data sheets, outside business hours too. It directs enquirers to the installation partners.
Build my team – four questions, and you see which assistant suits you and what it costs. Or get a demo on my own website: you can view the preview right away, and we send the verified demo within one working day. SmartAIAssist (formerly SmartAIChat) is a product of R-Szoft Kft.
Available
Answers customers’ questions on your website, from your knowledge base.
From €14.90 / month excl. VAT · 500 answered questions / month
We send the link to the verified demo within 1 working day. The demo is free of charge, with no obligation to order.
Frequently asked questions
From 90 days of data on our own platform: 1,686 visitor questions from 21 customers, between 8 July and 6 October 2026, counting business hours as weekdays 8:00–17:00. 22.2 percent of questions arrived at the weekend and 29.5 percent on weekday evenings.
The same as during the day. It answers from the knowledge base about delivery, size, returns and stock. It does not guess where there is no content: it asks for contact details.
On the portal and in the Monday summary: the night-time questions, the answers, and what the assistant forwarded to you. You can teach the assistant the answer to an unanswered question with one click.
No. It handles the recurring questions and can forward the ones that need a person. Your colleagues are left with what needs a human.
Within two working days, if we have access to edit your website or your web developer places the code snippet.
In the example conversations, the assistant's answers are given by artificial intelligence. Disclosure under Article 50 of the EU AI Act: "Artificial intelligence, not a human".