SmartAIAssist
It answers on your website when you are busy
AI chatbot for websites for small and medium-sized businesses: it answers customers from your knowledge, and if it does not know, it can forward the question to you. Prices excluding VAT, onboarding by our team.
Short answer
The AI assistant answers customers’ questions on your website from your own content: delivery, opening hours, prices, returns. If it does not know the answer, it asks for the customer’s contact details and can forward them to you. We handle the onboarding: live within two working days, if we have access to edit your website or your web developer places the code snippet.
Source: Own platform data, 1,686 visitor questions, 21 customers, 8 July – 6 October 2026 (customers in Hungary, CET)
Video
It speaks in your voice
Branding, tone, custom instructions and a block list on the portal
Video transcript
- Branding: title, subtitle and the company colour, with a live preview.
- Tone: friendly, professional, sales-oriented or other.
- Form of address: informal, formal, or it adapts to the visitor.
- A custom instruction that applies to every answer.
- Block list: expressions the assistant never uses. Silent video with on-screen captions; the list gives the same text. Length: 27 seconds.
The question comes when you are busy
The customer looks at your website at eight in the evening and asks a question then. You see the message in the morning, but by then the customer has ordered elsewhere, or forgotten. According to our own platform data, 51.8 percent of visitor questions arrive outside business hours.
The sample is 1,686 questions from 21 customers, between 8 July and 6 October 2026; we counted business hours as weekdays between 8:00 and 17:00. So half of the questions cannot be answered live by anyone. The Chat AI assistant of SmartAIAssist (formerly SmartAIChat) was built for this situation.
What the assistant does
It answers visitors’ questions in a small chat window on your website, from your knowledge base. We fill the knowledge base from your website, price lists and documents. The assistant answers only from what you have provided, and next to the answer it shows the source with a descriptive label, for example “Delivery terms”.
If there is no answer to the question in the knowledge base, it does not guess. It asks for the customer’s email address or phone number and can forward them to you or to the colleague you designate. In the morning you receive a list of what people asked at night, and what had no answer.
Three examples
Service provider, opening hours and booking. “Are you open on Saturday?” The assistant answers from the opening hours page, and if the customer wants an appointment, it directs them to the booking page. If the customer asks for an individual price, it asks for their contact details.
Online store, delivery and returns. “When will it arrive if I order today?” The assistant answers from the delivery terms and tells them the return deadline. It gives the answer together with the source label.
B2B company, technical question. “Is this product suitable for outdoor use?” If it is in the technical description, it answers. If not, it says: “I am not sure about this. What I know: the product is designed for indoor use. If you need exact information, a colleague will help.”
What we need from you
Three things: your website address, so that we can fill the knowledge base from it. Access to edit your website, or the email address of your web developer, to whom we send the code snippet. And 30 minutes for a call in which we set up the tone and the recipient of the handoff.
Then we check the answers with ten test questions and take the assistant live.
Live within two working days, if we have access to edit your website or your web developer places the code snippet.
The allowance in one sentence
The unit is the answered question: every customer message to which the assistant gave a substantive answer counts as one question. The allowance is 500 answered questions / month on the Starter tier, 1,500 answered questions / month on the Business tier and 5,000 answered questions / month on the Professional tier.
Price
Our services are for businesses only. Prices exclude VAT. EU businesses with a valid VAT number: reverse charge. Starter: €14.90 / month excl. VAT. Business: €27.90 / month excl. VAT. Professional: €65.90 / month excl. VAT.
We let you know in advance, with no surprise invoices. We send an email at 75, 90 and 100 percent of the allowance.
Once the allowance is used up, you get a 10% grace margin free of charge; after that the assistant shows a polite form on which the customer leaves their contact details, and you are notified. There are no overage fees. Add-on pack (500 questions, €9.90 excl. VAT) and automatic tier change only if you switch them on in advance; without that setting, we do not invoice any overage fees.
You can move to a higher package during the month, and to a lower one from the next month. The monthly contract renews month by month, and you can cancel it at any time; the cancellation takes effect at the end of the full month following your notice.
With a 6-month or 12-month contract, you can cancel at the end of the term by giving at least 30 days’ written notice (email is enough); if you do not, the contract renews for the same period. We send a reminder 30 and 7 days before the end of the term. The multi-assistant discount is 10% for two assistants and 20% for three or more.
Two paths
Build it with us. Our onboarding team fills the knowledge base, sets up the handoff and installs the assistant on your website. It costs €200 excl. VAT, is €100 excl. VAT with a 6-month contract and free with a 12-month contract, and you get an 8 or 15 percent discount on the monthly fee. We check back on day 7 and day 30.
Build it yourself. Independently, at your own pace, with the Mini packages. Coming soon; price and launch date will be announced at release.
What it says to the customer
The first message is always this: “Good day. I am the AI assistant of [Company], an artificial intelligence. I can help with questions about products, delivery and ordering. I can make mistakes, so for important questions I am happy to hand you over to a colleague.”
At handoff it says: “I am forwarding this question to a colleague at [Company]. Please give me your email address or phone number, and they will get in touch within the next working day.” The artificial intelligence disclosure cannot be switched off.
Evidence
More than 50 businesses in Hungary use our assistants. The answer typically arrives within a few seconds, and 53.2 percent of questions are about products, measured over the same period. A named example: Párkányos (manufacture and installation of stone window sills). On the website, Chat AI answers questions about the price, sizing and installation of stone sills, so quote requests reach the company with the requirements already prepared.
Next step
If you would rather talk to us, our onboarding team will call you back. You can call us Monday–Friday, 9:00–17:00 CET: +36 30 181 2087.
Sources
- Own platform data, 1,686 visitor questions, 21 customers, 8 July – 6 October 2026 · own data · smartaiassist.eu/data/after-hours-questions/ Frequently asked questions
Frequently asked questions: AI chatbot for your website
Which websites can the assistant be installed on?
Any website where a code snippet can be inserted: WordPress, WooCommerce, Google Tag Manager, a custom-built site. We currently install it in Shoprenter and UNAS (Hungarian e-commerce platforms) stores with a code snippet.
How does the assistant know what to answer?
From the knowledge base filled from your website and documents. It says only what you have provided, and shows the source next to the answer.
What happens if it does not know the answer?
It does not guess: it asks for the customer’s contact details and can forward them to you. You see the unanswered question and can teach it with one click.
Will the customer know they are talking to artificial intelligence?
Yes. The widget header says: “Artificial intelligence, not a human.” The first message says so too, and the disclosure cannot be switched off.
How long does onboarding take?
Live within two working days, if we have access to edit your website or your web developer places the code snippet. Before that there is a 30-minute call.
What counts as an answered question?
Every customer message to which the assistant gave a substantive answer.
What if the monthly allowance runs out?
We send an email at 75, 90 and 100 percent of the allowance. Once the allowance is used up, you get a 10% grace margin free of charge; after that the assistant shows a polite form on which the customer leaves their contact details, and you are notified. There are no overage fees. Add-on pack (500 questions, €9.90 excl. VAT) and automatic tier change only if you switch them on in advance. Without that setting, we do not invoice any overage fees.
See what it would answer on your own website.
We send the link to the verified demo within 1 working day. The demo is free of charge, with no obligation to order.
Related pages
In the example conversations, the assistant's answers are given by artificial intelligence. Disclosure under Article 50 of the EU AI Act: "Artificial intelligence, not a human".