AI assistant for your UNAS store that knows your products
UNAS AI chatbot: it answers customers from the synced product data and the delivery terms, in the evening and at weekends too.
Short answer
The AI assistant syncs the products, prices and stock of your UNAS store with a read-only API key, and answers from them. It gets onto the site with a code snippet, placed by our onboarding team or your web developer. The UNAS app is under development.
Free starter tier and trial
Coming soon For installation from the app store: a free tier with 25 answered questions per month, and a 14-day trial without a bank card.
Live before Black Friday: order by 5 November. Live within two working days, if we have access to edit your website or your web developer places the code snippet.
Live before Christmas. Live within two working days, if we have access to edit your website or your web developer places the code snippet.
How it works today
Today Chat AI gets into an UNAS store in two steps. A read-only API key is created in the UNAS admin, and we use it to sync the products. The code snippet is placed by our onboarding team or inserted by your web developer.
Live within two working days, if we have access to edit your website or your web developer places the code snippet.
Installation from the app store is under development; you will find the details and the notification sign-up on the right-hand side of the page.
What it can do in the online store
Through the UNAS API, the assistant reads the products, categories, images, prices and stock. The update runs hourly or daily, so it answers with the current price and stock. It also knows the delivery and returns terms, if they are written down in the online store.
If there is no answer to a question in the knowledge base, it does not guess. It asks for the customer’s contact details and can forward them to you.
The screen shows that an AI assistant is answering. It directs order changes and complaints to your colleague.
Three examples
Size. “Do you have these shoes in size 45?” It answers from the synced size range and stock, and says if that size is out of stock.
Delivery. “How long does the courier take to get here?” It answers from the delivery terms, including the pickup options.
Compatibility. “Does this part fit my car?” If the compatibility list is in the product data, it answers from it. If the car is not on it, it asks for the customer’s vehicle identification number and contact details.
Price
The lowest tier of Chat AI is €14.90 / month excl. VAT, with 500 answered questions / month.
“Build it with us” onboarding costs €200 excl. VAT, and is €100 excl. VAT with a 6-month contract and free with a 12-month contract.
Next step
Installation from the app store
Coming soon
- Installation from the app store. With one click in the UNAS app store.
- Reading in the products. The assistant reads in your products and the frequently asked questions.
- Test questions. The onboarding team checks the answers with test questions.
- Placing it on the site. You switch the assistant on in your online store.
Notify me when the app is available
<link rel="stylesheet" href="https://d1w3fvwkb97nfa.cloudfront.net/style.css?v=2.2"> <script src="https://d1w3fvwkb97nfa.cloudfront.net/widget.umd.js?v=2.2"></script> <chat-widget tenant-id="YOUR-ID"></chat-widget>Frequently asked questions
UNAS
How does the assistant get into my UNAS store?
With a code snippet. Our onboarding team places it, or your web developer inserts the code snippet you receive.
What does the assistant use to answer?
The products, categories, prices and stock synced through the UNAS API, plus the delivery and returns terms.
How often is the product data updated?
Hourly or daily, as set in the admin interface. After the first sync, only the changes are updated.
What permission does the API key need?
A read-only API key is enough; it can be created in the UNAS admin, under Extensions. The assistant does not change anything in the store.
What happens if it does not know the answer?
It asks for the customer’s contact details and can forward them to you. The screen shows that an AI assistant is answering.
When will the UNAS app be available?
It is under development and will come for the UNAS PREMIUM and VIP packages. You will find the details and the notification sign-up on the right-hand side of the page.
How long until it can go live?
Live within two working days, if we have access to edit your website or your web developer places the code snippet.
Does it change orders or handle complaints?
No. It provides information, and directs order changes and complaints to your colleague.